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  • Talk-A-Phone issues?

    In the mall I work at, we have Talk-A-Phone callboxes. They are currently serviced by Sensormatic at nearly $300.00 per service call. It doesnt seem like Talk-A-Phone has dedicated service people so it gets expensive. We have so much trouble with them like the volume sounding low, a long delay, voice cutting out, the call box sticks and rings continiously causing us to unplug the entire system, etc. I wish they would pull them from the lots because they are a pile of crap and its usually kids pushing the buttons and running off.

    Anyone else have issues with Talk-A-Phone?
    Last edited by FireEMSPolice; 10-05-2010, 08:45 PM.
    "I am not a hero. I am a silent guardian, a watchful protector"

  • #2
    Sounds like mediocre maintenance. Where are you? $300 a pop is pretty nice. Can you put alarming lift covers, like something from STI-USA; that would alarm locally when you lift the cover to push the button, then reset after 15 or 30 seconds?
    sigpic
    Rocket Science
    Making everything else look simple, since 1958.


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    The Future. It isn't what it used to be.

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    • #3
      Originally posted by FireEMSPolice View Post
      In the mall I work at, we have Talk-A-Phone callboxes. They are currently serviced by Sensormatic at nearly $300.00 per service call. It doesnt seem like Talk-A-Phone has dedicated service people so it gets expensive. We have so much trouble with them like the volume sounding low, a long delay, voice cutting out, the call box sticks and rings continiously causing us to unplug the entire system, etc. I wish they would pull them from the lots because they are a pile of crap and its usually kids pushing the buttons and running off.

      Anyone else have issues with Talk-A-Phone?
      You don't mention any upside (whether you're getting any value) from the boxes, but this looks like a question that's ripe for some cost/benefit and risk analysis.

      Migrating to an IP-based version of the box might help the performance issues, but wouldn't be cheap and wouldn't solve the nuisance problems. In a perfect world, call boxes should be placed where they have CCTV coverage (or use models that are equipped with CCTV) for the obvious reasons.
      "Every betrayal begins with trust." - Brian Jacques

      "I can't predict the future, but I know that it'll be very weird." - Anonymous

      "There is nothing new under the sun." - Ecclesiastes 1:9

      "History, with all its volumes vast, hath but one page." - Lord Byron

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      • #4
        Originally posted by FireEMSPolice View Post
        In the mall I work at, we have Talk-A-Phone callboxes. They are currently serviced by Sensormatic at nearly $300.00 per service call. It doesnt seem like Talk-A-Phone has dedicated service people so it gets expensive. We have so much trouble with them like the volume sounding low, a long delay, voice cutting out, the call box sticks and rings continiously causing us to unplug the entire system, etc. I wish they would pull them from the lots because they are a pile of crap and its usually kids pushing the buttons and running off.

        Anyone else have issues with Talk-A-Phone?
        Maybe you need a better service company? If you're not getting the service you need, it's your right to cancel the contract and move on to a company that is more knowledgeable about the products that you need service on.

        I agree with the suggestion that ideally emergency phones should be placed in areas covered by video surveillance/CCTV. A number of Talk-a-Phone towers support video surveillance. I am pretty sure this is just an option from them at this point, and not standard.

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        • #5
          Originally posted by SecTrainer View Post
          You don't mention any upside (whether you're getting any value) from the boxes, but this looks like a question that's ripe for some cost/benefit and risk analysis.

          Migrating to an IP-based version of the box might help the performance issues, but wouldn't be cheap and wouldn't solve the nuisance problems. In a perfect world, call boxes should be placed where they have CCTV coverage (or use models that are equipped with CCTV) for the obvious reasons.
          For all my years there, I have not seen ANY upside to these things. We have to test them twice daily (2nd & 3rd shift) by having an exterior patrol activate them and the person sitting in the dispatch center to answer it. It does something like this

          Dispatch: 303
          Exterior Patrol: 303, all lights work (referring to the steady blue light, strobe light, customer service/emergency light)
          Dispatch: Copy *click*

          We typically have 2 cameras nearest the call box that pan over to it when its activated.
          "I am not a hero. I am a silent guardian, a watchful protector"

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          • #6
            Originally posted by SIW Editor View Post
            Maybe you need a better service company? If you're not getting the service you need, it's your right to cancel the contract and move on to a company that is more knowledgeable about the products that you need service on.

            I agree with the suggestion that ideally emergency phones should be placed in areas covered by video surveillance/CCTV. A number of Talk-a-Phone towers support video surveillance. I am pretty sure this is just an option from them at this point, and not standard.
            Its not in our contract for Sensormatic to maintain them. It is for the CCTV end of it but we have yet to find a Talk-A-Phone repair person. Sensormatic will charge the $3xx.xx for the service call alone, making a repair is alot more. When we get a bill from them I swear I am in the wrong line of work. The whole system is junk. As stated earlier I have only seen them legitimately used a handful of times and never once for a true emergency. Its usually a jumpstart or lockout. Most times they start to walk away because all they can hear is "Security?"...."Security can I help you?" due to the long delay.
            "I am not a hero. I am a silent guardian, a watchful protector"

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            • #7
              Their can't be much to repair on these things. I'm surprised you can't find a local security integrator to do it, for a lot less than Sensormatic.
              sigpic
              Rocket Science
              Making everything else look simple, since 1958.


              http://my.opera.com/integrator/blog/
              One Man's Opinion

              The Future. It isn't what it used to be.

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              • #8
                They all want an arm and a leg.
                "I am not a hero. I am a silent guardian, a watchful protector"

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                • #9
                  Why don't you ask any local service provider near you location for the issues. I heard about the issues before but your issues are something critical and can be reported immediately. it seems like all you got is a defected product.
                  Ronny
                  Mr Locks - NYC Locksmith

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