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  • Honeywell NStar Access Software

    We have installed Honeywell NStar software package on several sites using NS2 panels. Software runs great on stand alone PCs that are not on a LAN. On PCs that are on our State network the SQL server program seems to become corrupted over time (usually a few months). Has anyone experienced this and figured out exactly what is the cause? Honeywell has suggested it might by be the virus protection. Thanks,

  • #2
    Originally posted by ncdoc
    We have installed Honeywell NStar software package on several sites using NS2 panels. Software runs great on stand alone PCs that are not on a LAN. On PCs that are on our State network the SQL server program seems to become corrupted over time (usually a few months). Has anyone experienced this and figured out exactly what is the cause? Honeywell has suggested it might by be the virus protection. Thanks,
    ncdoc:
    Please PM me and we can take from there. The solutions may vary on the problems encountered. I'd much prefer to treat the causes rather than the symptoms.
    Enjoy the day,
    Bill

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    • #3
      Honeywell NStar Access Software

      NCDOC,

      The problem you described is not a known issue. The Honeywell technical support team would like to work with your installer in resolving the issue.

      Below are some of the questions that would be asked:


      1) What Build of NStar?
      2) Is MSDE7, SLQ7, MSDE2000, or SQL2000 installed?
      3) "SQL server is corrupted over time" What are the symptoms or what doesn't function? Does it indicate anything in the Windows Event or Application Views? If this is Full SQL does it indicate anything in the SQL Logs?
      4) What is done to resolve the issue?
      5) What Operating System and Service Pack is installed?
      6) Check PC Specifications Hard Drive Space, RAM, etc.

      Contact information:
      [email protected]

      Comment


      • #4
        Thanks for the responses. We are the installer and all of these systems are installed on a variety of Dell or HP computers that are 2 years old or less. They normally have a P4 1.66Ghz processor with 256Mb or 512Mb ram. OS is Win XP SP2 and the Nstar build is 19 although we recently upgraded a build 19 to the new build 45 to try and correct this problem. However we do not know if this is a long term fix. We have contacted HAS in the past and it seems that something occurred on the PC and the Nstar program could not access it's database. HAS seemed to be aware of the type of problem and always recommended a rigorous uninstall followed by a re-install. The then advised to remove the computer from the network. All computers on the network have the same image installed and we thought there was something in this image that was causing a conflict. Thought someone out there may have experienced the same problem. All systems on computers not connected to the LAN/WAN without this image work fine. We will contact HAS again as soon as we can get to a problem site to try and work this out.

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