What's your strategy? How do you train your Customer Service staff to remedy the situation and retain customers?
SIW Columnist Bob Harris of The Attrition Busters Inc. discusses his tips on how to diffuse a situation in this month's column (see story: http://www.securityinfowatch.com/art...on=315&id=8154 ).
What do you teach your own staff members about customer service and irate customer defusing?
Post it here!
Geoff
SIW Columnist Bob Harris of The Attrition Busters Inc. discusses his tips on how to diffuse a situation in this month's column (see story: http://www.securityinfowatch.com/art...on=315&id=8154 ).
What do you teach your own staff members about customer service and irate customer defusing?
Post it here!
Geoff
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