Hi folks, one of the things I thought I could provide in our forums was a chance for you to chat/post directly with a vendor to get technical questions answered/discuss changes/how to use/tips/techniques/etc.
Here's what I have in mind:
A special thread (possibly a sub-forum) where, for one hour, a product engineer or tech manager from a company of your choosing (I'd like to start with a video surveillance company) is available to answer questions that you ask.
In theory, how it would work is that you'd log in and the video company product manager and/or engineer would be there for that specific one-hour period. You'd be able to post a question about their products or working with their products, and they'd be able to respond directly. For example, if you have a tech question about a firmware update for a DVR, you could ask it, and they'd respond. It would approximate a "chat" format, but using the forums platform so they could post links to product sheets and technical information.
All the responses would be saved (just like normal posts), but by scheduling it for a particular time, you could ask a question and then ask follow-up questions if the answer needs further details. With luck, you'd also be able to feed off other members' questions and help develop technical questions of you own.
Basically, it would be like conducting a public technical support session with a vendor of your choice, without having to get in your car and go to a conference or a meeting.
Does this interest you, and if so, what company would you like to have on board (perhaps a company whose products you are just now learning about?)? I think something like a video management system might be kind of neat to discuss, or maybe bring aboard a big vendor with a big product range?
Post up your replies/suggestions/etc. and let's see if we can't create something here that allows integrators and users to interact directly with the product developers.
Best regards,
Geoff Kohl, SecurityInfoWatch.com
Here's what I have in mind:
A special thread (possibly a sub-forum) where, for one hour, a product engineer or tech manager from a company of your choosing (I'd like to start with a video surveillance company) is available to answer questions that you ask.
In theory, how it would work is that you'd log in and the video company product manager and/or engineer would be there for that specific one-hour period. You'd be able to post a question about their products or working with their products, and they'd be able to respond directly. For example, if you have a tech question about a firmware update for a DVR, you could ask it, and they'd respond. It would approximate a "chat" format, but using the forums platform so they could post links to product sheets and technical information.
All the responses would be saved (just like normal posts), but by scheduling it for a particular time, you could ask a question and then ask follow-up questions if the answer needs further details. With luck, you'd also be able to feed off other members' questions and help develop technical questions of you own.
Basically, it would be like conducting a public technical support session with a vendor of your choice, without having to get in your car and go to a conference or a meeting.
Does this interest you, and if so, what company would you like to have on board (perhaps a company whose products you are just now learning about?)? I think something like a video management system might be kind of neat to discuss, or maybe bring aboard a big vendor with a big product range?
Post up your replies/suggestions/etc. and let's see if we can't create something here that allows integrators and users to interact directly with the product developers.
Best regards,
Geoff Kohl, SecurityInfoWatch.com
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