I have an unusual situation with my DSX system. I ran a history report last week for the previous month. The report shows all the activity for the month, except that there is one day that is completely omitted. There is NO activity shown in the building on that day - no access, no alarms, no nothing. Theoretically possible, yes. Except that I checked the CCTV footage and clearly see a number of people entering the building using their access cards.
I've tried every combination of data to get something for that day - there is nothing. The vendor walked me through repairing the database and rebooting the computer, still nothing. He said, and I quote, "This is from the X-files."
I also tried running reports on random days and weeks through the past year. This appears to be the only missing date.
Also, I can run reports on specific card holders, days, times, companies, events, but not devices. When I select only certain devices, the report invariably shows all devices. All we can figure is that the system has somehow become corrupt.
Has anyone else experienced this? Any suggestions on what it might be and/or how to fix it?
I've tried every combination of data to get something for that day - there is nothing. The vendor walked me through repairing the database and rebooting the computer, still nothing. He said, and I quote, "This is from the X-files."

Also, I can run reports on specific card holders, days, times, companies, events, but not devices. When I select only certain devices, the report invariably shows all devices. All we can figure is that the system has somehow become corrupt.
Has anyone else experienced this? Any suggestions on what it might be and/or how to fix it?
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