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  • Tech Help from Assa Abloy

    Hello all, just wanted to mention I'm from Assa Abloy the parent company of Securitron, HID, H.E.S., Sargent, Yale, Corbin Russwin and more. I am the electrommechanical specialist for our DSS office in St. Louis territory. I am lending out a free hand when needed on tech support or advice in regards to our products or help engineering a system.

    A brief note on Assa Abloy, we are the worlds largest door opening solutions manufacture, our brands make every component of the door opening from the frames to hinges and hardware, electrical and standard, including openers and closers. So just keep us in mind when ever you have a project or problem.

    We also have a tech support line in case I cant turn your answer around quick enough. It's 1-800-810-WIRE.

    Regards,

    Patrick
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  • #2
    Thanks ElectroMech. And welcome aboard. I do use some Assa Abloy products.

    Have they ironed out the issue with the cams on the HES 9600? We had a lot of problems in the beginning. We had 5 fail on a site with 14, one at a time. But after I called HES, the product manager advanced us 14 to replace them all. Although it was frustrating, they did take care of us.

    And if you have the opportunity to get the word out about this site, that would be great. There's not enough of us tech (installers, integrators, etc) people here.
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    • #3
      Since Ilco Unican (now Kaba Ilco) is a Montreal based company & the fact that the former owner is a friend of the owner of my hotels we use their electronic hotel locks. We are about to upgrade to the proximity type lock from the magnetic card type.
      I enforce rules and regulations, not laws.
      Security Officers. The 1st First Responders.

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      • #4
        Abloy not so great

        This is my experience with Abloy door automatics DA 460:
        Automatic door opener DA460 is poorely designed and manufactured
        with low quality parts, it can lead even to customers suing
        subcontractors. DA460 has cheap plastic potentiometer
        as door position sensor which works for few hundred closings
        and then doors won't close or it breaks the rubber dumper on which
        the motor is mounted, because mechanics is very rigid.
        It drives customer crazy every 2-3 months doors breaking down
        and you repairing DA460 replacing potentiometer and dumper.
        It also has cheap mains AC switch that in 3 out of 10 DA460's
        stops conducting after first year of service.
        DA460 is a nightmare.

        As for Assa Abloy - it's parent of another company: Eff Eff.
        Eff Eff makes electromagnets, fire escape systems etc. Their
        Emergency Escape system is way oblsolete, software is very user unfriendly
        (running on Windows 95), absolutely not interfaceable with any other
        electromechanical devices. The design has not been improved since 1995.
        It works only with magnets and Eff Eff endorses only use of their
        most expensive magnets which are 2-3 times the price of standard ones.
        Software and half of the documentation uses only German language.

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        • #5
          Originally posted by automat View Post
          This is my experience with Abloy door automatics DA 460:
          Automatic door opener DA460 is poorely designed and manufactured
          with low quality parts, it can lead even to customers suing
          subcontractors. DA460 has cheap plastic potentiometer
          as door position sensor which works for few hundred closings
          and then doors won't close or it breaks the rubber dumper on which
          the motor is mounted, because mechanics is very rigid.
          It drives customer crazy every 2-3 months doors breaking down
          and you repairing DA460 replacing potentiometer and dumper.
          It also has cheap mains AC switch that in 3 out of 10 DA460's
          stops conducting after first year of service.
          DA460 is a nightmare.

          As for Assa Abloy - it's parent of another company: Eff Eff.
          Eff Eff makes electromagnets, fire escape systems etc. Their
          Emergency Escape system is way oblsolete, software is very user unfriendly
          (running on Windows 95), absolutely not interfaceable with any other
          electromechanical devices. The design has not been improved since 1995.
          It works only with magnets and Eff Eff endorses only use of their
          most expensive magnets which are 2-3 times the price of standard ones.
          Software and half of the documentation uses only German language.
          I doubt he read your reply. His last post was in July 2009!!
          I enforce rules and regulations, not laws.
          Security Officers. The 1st First Responders.

          Comment

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