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  • 5 Lessions About The Way We Treat People

    I thought I would share this. A colleague on the West coast shared this with me - he gets up earlier than I do.


    Five (5) lessons about the way we treat people.

    1 - First Important Lesson - Cleaning Lady.

    During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions until I read
    the last one:

    "What is the first name of the woman who cleans the school?" Surely this was some kind of joke. I had seen the cleaning woman several times. She was tall, dark-haired and in her 50's, but how would I know her name?

    I handed in my paper, leaving the last question blank. Just before class ended, one student asked if the last question would count toward our quiz grade.

    "Absolutely, " said the professor. "In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say "hello."

    I've never forgotten that lesson. I also learned her name was Dorothy.

    2. - Second Important Lesson - Pickup in the Rain

    One night, at 11:30 p.m., an older African American woman was standing on the side of an Alabama highway trying to endure a lashing rain storm. Her car had broken down and she desperately needed a ride. Soaking wet, she decided to flag down the next car. A young white man stopped to help her, generally unheard of in those conflict-filled 1960's. The man took her to safety, helped her get assistance and put her into a taxicab.

    She seemed to be in a big hurry, but wrote down his address and thanked him. Seven days went by and a knock came on the man's door. To his surprise, a giant console color TV was delivered to his home. A special note was attached.

    It read:
    "Thank you so much for assisting me on the highway the other night. The rain drenched not only my clothes, but also my spirits. Then you came along. Because of you, I was able to make it to my dying husband's bedside just before he passed away... God bless you for helping me and unselfishly serving others."

    Sincerely,
    Mrs Nat King Cole.

    3 - Third Important Lesson - Always remember those
    who serve.


    In the days when an ice cream sundae cost much less, a 10-year-old boy entered a hotel coffee shop and sat at a table. A waitress put a glass of water in front of him.

    "How much is an ice cream sundae?" he asked. "Fifty cents," replied the waitress.

    The little boy pulled his hand out of his pocket and studied the coins in it.

    "Well, how much is a plain dish of ice cream?" he inquired. By now more people were waiting for a table and the waitress was growing impatient.

    "Thirty-five cents," she brusquely replied. The little boy again counted his coins. "I'll have the plain ice cream," he said.

    The waitress brought the ice cream, put the bill on the table and walked away The boy finished the ice cream, paid the cashier and left. When the waitress came back, she began to cry as she wiped down the table. There, placed neatly beside the empty dish, were two nickels and five pennies..

    You see, he couldn't have the sundae, because he had to have enough left to leave her a tip.

    4 - Fourth Important Lesson. - The obstacle in Our Path.

    In ancient times, a King had a boulder placed on a roadway. Then he hid himself and watched to see if anyone would remove the huge rock. Some of the king's wealthiest merchants and courtiers came by and simply walked around it. Many loudly blamed the King for not keeping the roads clear, but none did anything about getting the stone out of the way.

    Then a peasant came along carrying a load of vegetables. Upon approaching the boulder, the peasant laid down his burden and tried to move the stone to the side of the road. After much pushing and straining, he finally succeeded. After the peasant picked up his load of vegetables, he noticed a purse lying in the road where the boulder had been. The purse contained many gold coins and a note from the King indicating that the gold was for the person who removed the boulder from the roadway. The peasant learned what many of us never understand! Every obstacle presents an opportunity to improve our condition.

    5 - Fifth Important Lesson - Giving When it Counts...

    Many years ago, when I worked as a volunteer at a hospital, I got to know a little girl named Liz who was suffering from a rare & serious disease. Her only chance of recovery appeared to be a blood transfusion from her 5-year old brother, who had miraculously survived the same disease and had developed the antibodies needed to combat the illness. The doctor explained the situation to her little brother, and asked the little boy if he would be willing to give his blood to his sister.

    I saw him hesitate for only a moment before taking a deep breath and saying, "Yes I'll do it if it will save her." As the transfusion progressed, he lay in bed next to his sister and smiled, as we all did, seeing the color returning to her cheek. Then his face grew pale and his smile faded.

    He looked up at the doctor and asked with a trembling voice, "Will I start to die right away". Being young, the little boy had misunderstood the doctor; he thought he was going to have to give his sister all of his blood in order to save her.
    Retail Security Consultant / Expert Witness
    Co-Author - Effective Security Management 6th Edition

    Contributor to Retail Crime, Security and Loss Prevention: An Encyclopedic Reference

  • #2
    some very good lessons indeed. Honestly makes one think about he/she acts on a daily basis.
    "The only thing necessary for the triumph of evil is for good men to do nothing." - Edmund Burke

    Comment


    • #3
      Curt, it's not often when I get a lump in my throat or a tear in my eye. Thanks for reminding me I am still a human being!
      Enjoy the day,
      Bill

      Comment


      • #4
        This made me remember the words on a picture we had in our home growing up. "It's nice to be important, but even more important to be nice".
        I'm the guy you don't want to be around when your doing something wrong, but you can't wait for me to get there when your down, to fix you up...

        If you don't stand behind our troops, feel free to stand in front of them.

        Comment


        • #5
          Agree with Bill - good to never forget the people who really count. My boss (our MD) knows all the dates of people's birthdays and shocked me the day our inhouse cleaner lady became a grandma by giving her 2 weeks off paid leave. We also had a sweep on (pool) of the baby's weight and when he won he handed her over $1200 for her to spoil the new baby.

          Retail is an industry where people will stomp all over the weak in order to get ahead but it is amazing how little it takes to say thank you when someone makes your day a little bit easier or helps you in your job.
          "Keep your friends close and your enemies even closer" Sun Tzu

          Comment


          • #6
            Thanks, Curt. I needed that.
            "I don't do judgment. Just retrieval."

            "The true triumph of reason is that it enables us to get along with those who do not possess it."

            Comment


            • #7
              Thanks Curtis for posting this. These a truly 5 lessons to live by and that everyone can learn from
              "Life In Every Breath"

              Comment


              • #8
                printed and hung up


                wow- great daily followings

                thanks
                SD

                Comment


                • #9
                  Originally posted by Curtis Baillie View Post
                  I thought I would share this. A colleague on the West coast shared this with me - he gets up earlier than I do.


                  Five (5) lessons about the way we treat people.

                  1 - First Important Lesson - Cleaning Lady.

                  During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions until I read
                  the last one:

                  "What is the first name of the woman who cleans the school?" Surely this was some kind of joke. I had seen the cleaning woman several times. She was tall, dark-haired and in her 50's, but how would I know her name?

                  I handed in my paper, leaving the last question blank. Just before class ended, one student asked if the last question would count toward our quiz grade.

                  "Absolutely, " said the professor. "In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say "hello."

                  I've never forgotten that lesson. I also learned her name was Dorothy.
                  Good post. I used to listen to a radio talk show host named Dennis Prager. He said one of the best indicators of a person's character was how you treat people of lower social status such as a cleaning lady, and I agree with that.

                  Comment


                  • #10
                    On a professional issue, it is these support staff who often come forward with information involved with staff dishonesty or who is playing office sex games after hours. Years back when I had the college contract, 1 migrant cleaning lady asked me about a loan shark for a payday loan of some 35% interest. She showed me her pay slips and I noticed she was supervising 4 others but not paid her team leader allowance or being paid permanent wages (paid public holidays, etc). So we raised it with her agency who pretended they overlooked it all but she only got an increase of about 29 cents / hour but with a 5 months of unpaid public holidays, she ended up getting almost $1,400 in back pay - enough to pay off her bills with cash over. During Xmas I had to explain to her why she was being paid when she did not work as she was unsure why the money was in her bank when she was away from work. I just know the loan sharks pray on people who are easily ripped off and glad she had the trust to come to me for help.
                    Last edited by NRM_Oz; 03-09-2008, 06:45 AM.
                    "Keep your friends close and your enemies even closer" Sun Tzu

                    Comment


                    • #11
                      In line with Curt's original posting, and not meant to be callous, I made it a point to know everyone on the clean up crew when working for the security office and maintenance staffs and homeless people when working for the US Marshals Service. The intelligence they possess is remarkable and we are just plain dumb if we don't take advantage of it. Additionally, it is just the decent thing to do as a fellow human being.
                      Enjoy the day,
                      Bill

                      Comment


                      • #12
                        When I was in LE I used to go into the jail and have breakfast or lunch with the inmates a few times a month. The other LEOs could not figure out why I solved so many felony crimes.
                        Retail Security Consultant / Expert Witness
                        Co-Author - Effective Security Management 6th Edition

                        Contributor to Retail Crime, Security and Loss Prevention: An Encyclopedic Reference

                        Comment


                        • #13
                          Originally posted by Curtis Baillie View Post
                          When I was in LE I used to go into the jail and have breakfast or lunch with the inmates a few times a month. The other LEOs could not figure out why I solved so many felony crimes.
                          Curtis you showed you cared about people and in particular, your profession. Some in LE and Security are the say way, you could shove a stick of dynamite up their butts and the only thing that would happen would be the rearrangement of hemorrhoids.
                          What you did in LE goes double for security. You have to want to do it and be a self starter!
                          Enjoy the day,
                          Bill

                          Comment


                          • #14
                            Originally posted by Curtis Baillie View Post
                            When I was in LE I used to go into the jail and have breakfast or lunch with the inmates a few times a month. The other LEOs could not figure out why I solved so many felony crimes.
                            Curtis, when I worked as a detention officer at a juvenile facility we would reward good behavior with a trip to the local pizza place. This was done maybe every 3 weeks or so. It showed the kids (teenagers) that we cared and like you said, this went a long way to helping in solving several incidents that had been happening....
                            "Life In Every Breath"

                            Comment


                            • #15
                              great post
                              THE VIEWS EXPRESSED ON THIS WEBSITE/BLOG ARE MINE ALONE AND DO NOT NECESSARILY REFLECT THE VIEWS OF MY EMPLOYER.

                              Comment

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