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Pet policy - dumb and embarassing - RANT WARNING

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  • Chucky
    replied
    In my state health laws are very strict about bringing animals (except seeing eye dogs) into any place that serves food to the public. I would guess that your mall has a food court and other booths that sell food. As John Q public I think it's time for you and all your friends as citizens to inform the local board of health about the pet hair in your food at the mall.

    Leave a comment:


  • Christopherstjo
    replied
    Not having to deal with the crap (no pun intended but couldn't resist) I think this is funny though I know from your view it is anything but funny. I can only imagine a bunch of security officers running around hunting down a dogs crap; like bloodhouds hot on the trail. ROFL

    I would go absolutely nuts if I had to work in that kind of environment - between the pet nosies, smells and utter chaos that undoubtedly exists - I would need a bottle of tylenol every day and then a serious case of stress managment afterwards.

    "Anything for a buck" I say, and this story is a shiny example on what ends clients / management will put security through to get their bottom dollar.

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  • FireEMSPolice
    replied
    N. A. Corbier, I agree with you. Management most likely will not. They are about "customer service"


    Anyone else allow pets? Have any policies?

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  • N. A. Corbier
    replied
    Um, you ejected someone. The whole point is they leave on your time table, not theirs. There is no "rushing" an unwelcome visitor out. If the person refused to leave, would you of arrested or ejected them for trespass?

    Its no different. Once they've been told to go, its time to go, or someone makes them go. "I'll go in a minute" is not going.

    Leave a comment:


  • FireEMSPolice
    replied
    Its in Ohio. Actually, all of the company's 26 properties across the US are slated to be "pet tolerant." We try hard to keep them out of eating areas since, at least where I am at, there is a city health ordinance. Its not like we are some rundown place either. This is a pretty upscale mall.

    Leave a comment:


  • HotelSecurity
    replied
    Where is this? In most Canadian cities it is illegal to bring dogs (except seeing eye dogs) into commercial places.

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  • Pet policy - dumb and embarassing - RANT WARNING

    The mall I work at is "pet tolerant." This means you can shop with your pet. Pet being a broad word as long as the pet is under control. We have had dogs, cats, snakes, monkeys, kangaroos, etc. As long as you can call it a pet and it is under control, its allowable. As a Supervisor, I have yet to see any guidelines on this after repeated requests. What I do see is numerous comment cards (more against pets in the mall then for) as well as irresponsible pet owners who let their pets do their "business" in the mall. I am sorry, our housekeepers should not have to clean that up nor should Security Officers respond to keep people from walking in it. Sometimes pet owners will stand-by or will pick it up themselves. If they pick it up themselves, they usually put it in a trash can which means now housekeeping needs to come and change the trash bag.

    The other day, this girls dog went diarrhea all over the place near a kiosk. So I responded to eject the dog as per our orders (I cant say policy since I have not seen anything in writing) when a pet has an "accident" inside the mall. My dispatcher also had housekeeping respond ASAP. Upon my arrival this girl was sitting there yelling at her dog (like it knows better), creating a scene all the while the while the guy is losing business and the smell is awful. She tells me she is here with roommates and they are elsewhere in the mall. She calls them while I am explaining the dog needs to leave. The roommates finally show up and take the dog out after she was saying a few choice words my way.

    Once the dog is gone, the one roommate comes to a Guest Reception to complain that her friend (ejected dogs owner) felt like I rushed her, etc etc and wanted to speak to management. I told her that I am as close as management gets as it gets at that point since it was close to closing time and management typically. She wanted to file a complaint against me for rushing her friend out of the mall. Another friend of hers admitted the dog cant control itself. Did I rush her out? Possibly since some dogs keep going and going I didnt want more messes.

    This policy sucks for many reasons and its embarassing when I or my Security Officers have to stand by and l while people look at us for allowing this to happen by allowing pets. Not only is it unsanitary, but people are allergic as well and some pets are dangerous. I went into a jewlery store to deliver some paperwork and as soon as I came around the corner there was a Doberman and a German Shepherd looking right at me in the store. I stopped dead in my tracks. Here I am unarmed and defenseless to help myself or a guest in the event of an attack. Trust me, I have seen dogs pass by and start to fight.

    Sorry for the long post folks and would appreciate feedback

    Does anyone else have a pet policy?

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