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The mall I work at is "pet tolerant." This means you can shop with your pet. Pet being a broad word as long as the pet is under control. We have had dogs, cats, snakes, monkeys, kangaroos, etc. As long as you can call it a pet and it is under control, its allowable. As a Supervisor, I have yet to see any guidelines on this after repeated requests. What I do see is numerous comment cards (more against pets in the mall then for) as well as irresponsible pet owners who let their pets do their "business" in the mall. I am sorry, our housekeepers should not have to clean that up nor should Security Officers respond to keep people from walking in it. Sometimes pet owners will stand-by or will pick it up themselves. If they pick it up themselves, they usually put it in a trash can which means now housekeeping needs to come and change the trash bag.
The other day, this girls dog went diarrhea all over the place near a kiosk. So I responded to eject the dog as per our orders (I cant say policy since I have not seen anything in writing) when a pet has an "accident" inside the mall. My dispatcher also had housekeeping respond ASAP. Upon my arrival this girl was sitting there yelling at her dog (like it knows better), creating a scene all the while the while the guy is losing business and the smell is awful. She tells me she is here with roommates and they are elsewhere in the mall. She calls them while I am explaining the dog needs to leave. The roommates finally show up and take the dog out after she was saying a few choice words my way.
Once the dog is gone, the one roommate comes to a Guest Reception to complain that her friend (ejected dogs owner) felt like I rushed her, etc etc and wanted to speak to management. I told her that I am as close as management gets as it gets at that point since it was close to closing time and management typically. She wanted to file a complaint against me for rushing her friend out of the mall. Another friend of hers admitted the dog cant control itself. Did I rush her out? Possibly since some dogs keep going and going I didnt want more messes.
This policy sucks for many reasons and its embarassing when I or my Security Officers have to stand by and l while people look at us for allowing this to happen by allowing pets. Not only is it unsanitary, but people are allergic as well and some pets are dangerous. I went into a jewlery store to deliver some paperwork and as soon as I came around the corner there was a Doberman and a German Shepherd looking right at me in the store. I stopped dead in my tracks. Here I am unarmed and defenseless to help myself or a guest in the event of an attack. Trust me, I have seen dogs pass by and start to fight.
Sorry for the long post folks and would appreciate feedback
Does anyone else have a pet policy?
The other day, this girls dog went diarrhea all over the place near a kiosk. So I responded to eject the dog as per our orders (I cant say policy since I have not seen anything in writing) when a pet has an "accident" inside the mall. My dispatcher also had housekeeping respond ASAP. Upon my arrival this girl was sitting there yelling at her dog (like it knows better), creating a scene all the while the while the guy is losing business and the smell is awful. She tells me she is here with roommates and they are elsewhere in the mall. She calls them while I am explaining the dog needs to leave. The roommates finally show up and take the dog out after she was saying a few choice words my way.
Once the dog is gone, the one roommate comes to a Guest Reception to complain that her friend (ejected dogs owner) felt like I rushed her, etc etc and wanted to speak to management. I told her that I am as close as management gets as it gets at that point since it was close to closing time and management typically. She wanted to file a complaint against me for rushing her friend out of the mall. Another friend of hers admitted the dog cant control itself. Did I rush her out? Possibly since some dogs keep going and going I didnt want more messes.
This policy sucks for many reasons and its embarassing when I or my Security Officers have to stand by and l while people look at us for allowing this to happen by allowing pets. Not only is it unsanitary, but people are allergic as well and some pets are dangerous. I went into a jewlery store to deliver some paperwork and as soon as I came around the corner there was a Doberman and a German Shepherd looking right at me in the store. I stopped dead in my tracks. Here I am unarmed and defenseless to help myself or a guest in the event of an attack. Trust me, I have seen dogs pass by and start to fight.
Sorry for the long post folks and would appreciate feedback
Does anyone else have a pet policy?
Some states have laws that make it fraud to pass off a non-service animal as a service animal. Also, aren't service animals required to be marked as such?
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