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  • #1

    Customer service!

    I need to vent. I don't know if it's full moon or what but I just had to deal with 2 angry guests today re lost items. One lost a ring TWO (2) years ago & is upset that even if we found it back then we did not hold onto it. The other lost a $700.00 camera 3 months ago. The law says we have to hold things 60 days. We hold them for 90. So far almost 1200 items have been found this year. Imagine the space we'd need if we had to hold everything for 2 + years.

    I feel better now
    I enforce rules and regulations, not laws.
    Security Officers. The 1st First Responders.
    Tags: None
  • #2
    Did they file complaints with Holliday Inn corporate?
    Some Kind of Commando Leader

    "Every time I see another crazy Florida post, I'm glad I don't work there." ~ Minneapolis Security on Florida Security Law

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    • #3
      Originally posted by N. A. Corbier
      Did they file complaints with Holliday Inn corporate?
      Not yet!

      By the way, who says one of my hotels in a Holiday Inn ?
      I enforce rules and regulations, not laws.
      Security Officers. The 1st First Responders.

      Comment

      • #4
        I have a memory like a steel trap.
        Some Kind of Commando Leader

        "Every time I see another crazy Florida post, I'm glad I don't work there." ~ Minneapolis Security on Florida Security Law

        Comment

        • #5
          Originally posted by N. A. Corbier
          I have a memory like a steel trap.
          OK, here's the quiz. What's the other chain we own a franchise to?
          I enforce rules and regulations, not laws.
          Security Officers. The 1st First Responders.

          Comment

          • #6
            I"m not going to cheat and use the search. I honestly can't remember at this moment, if I do, I'll reply again.
            Some Kind of Commando Leader

            "Every time I see another crazy Florida post, I'm glad I don't work there." ~ Minneapolis Security on Florida Security Law

            Comment

            • #7
              Originally posted by HotelSecurity
              OK, here's the quiz. What's the other chain we own a franchise to?
              Intercontinental?
              Richard Dickinson
              Dickinson Security Management Group, LLC
              DSMG Provides a Variety of Software Products and Consulting Services to the Contract Security Industry
              www.hrdickinson.com

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              • #8
                Hilton?

                Survey Says!
                Some Kind of Commando Leader

                "Every time I see another crazy Florida post, I'm glad I don't work there." ~ Minneapolis Security on Florida Security Law

                Comment

                • #9
                  Lost it 2 years ago and just now filing a claim? Hmmmm shumpin fishysh gowan on here!

                  If they did report it lost back then that is their problem. Even if they did report the loss that doesn't mean you are going to find the item.

                  The same goes for the camera.

                  Oh yeah, now that you mentioned it I lost a Monet, a Dali sketch, and a Rolex there about 10 years ago. I WANT IT NOW!

                  Comment

                  • #10
                    Originally posted by N. A. Corbier
                    I have a memory like a steel trap.
                    I thought it was because you slept at a Holiday Inn Express last night.
                    Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

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                    • #11
                      Originally posted by Mr. Security
                      I thought it was because you slept at a Holiday Inn Express last night.
                      LOL i love those commercials
                      " You may make fun of us for what we do, but when it hits the fan, you'll be glad we were there"

                      Comment

                      • #12
                        Originally posted by hrdickinson
                        Intercontinental?
                        Intercontinental is the company that owns Holiday Inn.
                        I enforce rules and regulations, not laws.
                        Security Officers. The 1st First Responders.

                        Comment

                        • #13
                          Originally posted by Mr. Security
                          I thought it was because you slept at a Holiday Inn Express last night.
                          A year ago, I could of stepped outside, crossed the street, and come back in with, "No, but I did stay at one."
                          Some Kind of Commando Leader

                          "Every time I see another crazy Florida post, I'm glad I don't work there." ~ Minneapolis Security on Florida Security Law

                          Comment

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