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Very unfortunate. I think that events like this need to make us think about what "observe and report" is.
True "observe and report" would mean that you see something, report it and that's all you do. A good example would be someone who sees something remotely via CCTV, then calls someone on site. If you job involves interacting with people, especially if you're asking/telling them not to do something, then you are NOT observing and reporting.
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