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A hard look at major contract security.

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  • #61
    Originally posted by hrdickinson
    Alright, I have said this before in this forum and I will say it again: When a company outsources security, they take the monkey off their back and put it on the back of the contract security company which is in business to make a profit. Somehow, the clients think that if a company pays their officers $10.00 per hour, that they should be billed $10.50 (5% profit). As many in this forum have explained (especially SecTrainer and NA Corbier), the costs involved are much more complicated than that. The contract security industry looks very simple from the outside looking in. In reality, it is a tricky balance of revenue, direct costs, fixed costs and working capital that can sink a company quickly if the owners/managers are not on top of it.

    The real problem lies with the clients who ultimately don't percieve the threat and the value of security and are not willing to pay a bill rate that allows for a reasonable wage with benefits. Obviously, this is a generalization. There are many clients that are willing to pay and many security companies that will pocket the difference out of greed!

    There are also too many companies that do not understand their cost structure and underbid contracts hoping to "make it up on volume".

    It's business and it is a jungle out there. I feel bad for a lot of you officers that get caught in the middle. The reality is that your ability and determination will prevail, just stay the course!
    Well said Richard! There is a resource you might be interested in contacting in your back yard, Sugar Land Texas, retired US Army Chuck Hammaker, drop him an email at [email protected]. He is still the tops in the security field in threat analysis that might be of help those who don't really understand threat as many of us do but can't seem to get others to listen.
    Enjoy the day,
    Bill

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    • #62
      Originally posted by Bill Warnock
      Well said Richard! There is a resource you might be interested in contacting in your back yard, Sugar Land Texas, retired US Army Chuck Hammaker, drop him an email at [email protected]. He is still the tops in the security field in threat analysis that might be of help those who don't really understand threat as many of us do but can't seem to get others to listen.
      Enjoy the day,
      Bill
      Bill & HRD,

      Thanks. I might email this guy if this trend continues here. Maybe he can talk some sense into them.

      BTW: I reported a high-level manager for disregarding the after-hours access policy. Time will tell who ends up on the loosing side. Usually, it's the s/o, but this guy really pushed it.
      Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

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      • #63
        It's not only in contract security. I see it in In-House too. For a 500 room downtown hotel we used to have 2 Officers on the overnight shift. We are down to 1 working alone except if we get an organized group staying that we can get to pay for extras. But that is not the worse. What is worse (& I think it happens mainly in In-House) is the dumping of duties that have nothing to do with security on our backs. The owners & management think, security is sinoly wandering around the building, they can deliver newspapers at the same time or towels or check out folios or pick up breakfast coupons or unblock toilets etc etc etc etc etc!!!!!! If we complain we get threatened to be replaced by a contract company.
        I enforce rules and regulations, not laws.
        Security Officers. The 1st First Responders.

        Comment


        • #64
          Originally posted by HotelSecurity
          It's not only in contract security. I see it in In-House too. For a 500 room downtown hotel we used to have 2 Officers on the overnight shift. We are down to 1 working alone except if we get an organized group staying that we can get to pay for extras. But that is not the worse. What is worse (& I think it happens mainly in In-House) is the dumping of duties that have nothing to do with security on our backs. The owners & management think, security is sinoly wandering around the building, they can deliver newspapers at the same time or towels or check out folios or pick up breakfast coupons or unblock toilets etc etc etc etc etc!!!!!! If we complain we get threatened to be replaced by a contract company.
          This is a major issue with contract security too. I know of a hospital that has one guard for the whole place and they still want them to p/u cigarette butts from the sidewalks. Sooner or later someone is going to sue these security companies for not doing what they are contracted to do, namely, provide security.

          I can see it now:

          Plantiff's Attorney: Why were you away from your post?

          Guard: My company requires me to P/U cigarette butts as required by the client.

          Judgement: $$$$$$$$$
          Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

          Comment


          • #65
            Originally posted by Bill Warnock
            Well said Richard! There is a resource you might be interested in contacting in your back yard, Sugar Land Texas, retired US Army Chuck Hammaker, drop him an email at [email protected]. He is still the tops in the security field in threat analysis that might be of help those who don't really understand threat as many of us do but can't seem to get others to listen.
            Enjoy the day,
            Bill
            Thanks Bill, I'll get in touch with him.
            Richard Dickinson
            Dickinson Security Management Group, LLC
            DSMG Provides a Variety of Software Products and Consulting Services to the Contract Security Industry
            www.hrdickinson.com

            Comment


            • #66
              Originally posted by Mr. Security
              This is a major issue with contract security too. I know of a hospital that has one guard for the whole place and they still want them to p/u cigarette butts from the sidewalks. Sooner or later someone is going to sue these security companies for not doing what they are contracted to do, namely, provide security.

              I can see it now:

              Plantiff's Attorney: Why were you away from your post?

              Guard: My company requires me to P/U cigarette butts as required by the client.

              Judgement: $$$$$$$$$
              The client probably doesn't hire them to protect anything. They pick up butts because there's nothing else for them to do in the client's eyes. Its busy work. "The guard doesn't do anything, he just stands there."
              Some Kind of Commando Leader

              "Every time I see another crazy Florida post, I'm glad I don't work there." ~ Minneapolis Security on Florida Security Law

              Comment


              • #67
                Originally posted by N. A. Corbier
                The client probably doesn't hire them to protect anything. They pick up butts because there's nothing else for them to do in the client's eyes. Its busy work. "The guard doesn't do anything, he just stands there."
                This is a problem that must be addressed. The guard cannot even O & R if not at his post or on rounds. Why hire security if you need a janitor? Because the client needs security for insurance underwriting and because it's an employer's responsibility to provide a safe working environment. This is the basis for negligence litigation against the client and the security provider.
                Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

                Comment


                • #68
                  Originally posted by Mr. Security
                  This is a problem that must be addressed. The guard cannot even O & R if not at his post or on rounds. Why hire security if you need a janitor? Because the client needs security for insurance underwriting and because it's an employer's responsibility to provide a safe working environment. This is the basis for negligence litigation against the client and the security provider.
                  This is why my hope has been that one day the insurance companies are going to wake up. You hire Watchmen that pick up trash-you pay $xxxxx. in premimums (sp?). You hire a Security Guard you pay $xxxx. a fully trained Security Officer $xxx. The better security you have the lower your rate.
                  I enforce rules and regulations, not laws.
                  Security Officers. The 1st First Responders.

                  Comment


                  • #69
                    Originally posted by HotelSecurity
                    This is why my hope has been that one day the insurance companies are going to wake up. You hire Watchmen that pick up trash-you pay $xxxxx. in premimums (sp?). You hire a Security Guard you pay $xxxx. a fully trained Security Officer $xxx. The better security you have the lower your rate.
                    Exactly right. The only question will be if I'm willing to stay in the industry until this happens. I have a low tolerance for stupidity.
                    Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

                    Comment

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