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  • verified alarm response

    I believe this is good for the city of dallas, tx.
    If the city of dallas had 62,000 alarm responses and 60,000 were false,
    then our police are chasing false alarms all day. Everything has a down side,
    what it is, i would like to know.

  • #2
    Verified Responses

    Timesharing:
    The reader is presented with good ideas; however, nothing will replace well designed and installed systems. It is not written in stone that in the event of a thunderstorm or a minor power disruption, every alarm must sound! From what I've seen in my 40+ years in security, is a lack of forethought. Upgrading electical and communications systems are not perverted thoughts.
    Enjoy the day,
    Bill

    Comment


    • #3
      Initially when I heard about this proposal, I was strongly in favor of it, considering this would give armed patrol companies the opportunity to rebuild and expand their ranks in the city of Dallas, having the primary responsibility of alarm response and an increase of business.

      Ten years ago, private patrol companies in Dallas employed an average of 15 patrol officers per shift and would easily be able to handle response to alarms as well as other types of calls within Dallas and the surrounding suburbs. Since then things have happened that have made patrol companies reduce their staff severely. This seems to be caused by companies with incompetent leadership and a lack of sales staff, at least in my opinion. Companies are content to simply "break even" with patrol and don't seem to be interested in making it a large operation anymore. These security companies that employ patrol currently use between 3 and 6 officers on the streets per shift. The area the officer covers is expansive. One area I work covers all of north Dallas, east Dallas, Farmers Branch, Richardson, and Plano. If I receive an alarm call, the average response time at night is 15 minutes if the alarm site isn't too far away. That response is available because there isn't nearly as much traffic on the freeways at night and we have much fewer contracts with apartment complexes, from which we receive a high number of disturbance calls.

      Now, imagine if we have 150 more alarm contracts to respond to - I would be receiving at least 20 more alarm calls per night, which take an average of 20 minutes apiece to clear. There would be a lot less time to work with anything else and the calls for alarms would come in simultaneously, meaning with so many additional responses, the amount of response time would increase.
      Say you only have 2 patrol officers on the street one night - it rains - you get 47 alarm calls, all of which are false. The average response time goes up from 15 minutes to more than an hour in some cases.

      This brings back the same dilemma the Dallas police have with not having enough officers. The city council of Dallas signed a referendum in 1989 vowing to hire a force of at least 3 officers per 100 residents. They have not come through with their promise. In fact, the current city government has done the police quite a few disservices according to what I have seen firsthand. The amount of police staff in Dallas is the same now as it was in 1988, but the population is much greater. The average response time for a 911 call here, unless it is a severe emergency such as a shooting, stabbing, or kidnapping in progress, is 45 minutes. That is why they wish to stop responding to alarms. They are thriving on the hope that security will be able to handle that response more expediously, since security does do just that in some areas where their area of patrol is not too wide. The belief behind this theory is that since police would not be the primary responders for alarms, their response time for other issues would decrease by at least 15 minutes.

      However, considering the dilemma the security companies here face, I am currently of the belief the long response times for alarms would remain the same since these companies keep downsizing and seem to be unable to adapt to changing circumstances. I am not sure it is such a good idea.
      "We appreciate all the hard work you've done, the dedicated hours you have worked, and the lives you have saved. However, since this is your third time being late to work, we are terminating your employment here."

      Comment


      • #4
        This sounds just like the problems that the police are having. Hopefully, market conditions will spur an increase in security patrol companies' ability to provide services.

        Hopefully, the industry and its members will be vigilant against fly by night companies, they always spring up.
        Some Kind of Commando Leader

        "Every time I see another crazy Florida post, I'm glad I don't work there." ~ Minneapolis Security on Florida Security Law

        Comment


        • #5
          Originally posted by N. A. Corbier
          This sounds just like the problems that the police are having. Hopefully, market conditions will spur an increase in security patrol companies' ability to provide services.

          Hopefully, the industry and its members will be vigilant against fly by night companies, they always spring up.
          The security industry should let the alarm industry know exactly how many officers they have on patrol available for alarm response. Too few patrol officers and fly by nite security companies would be more harmful to what the police chief is trying to accomplish, which in turn would increase the response time.
          I guess, well, my position is; if the police don't want to respond or can't respond, the security industry will give them all the help they may need.

          Comment


          • #6
            "The security industry" is not cohesive enough to be able to present such a presentation. Many security companies thrive from deception and unethical business practices. To ask them to present their numbers properly, you would have to ask them to be honest and that, in itself, would be a feat if they were. This goes back to my complaint of having incompentent leadership at these companies and not enough political representation for the business.
            "We appreciate all the hard work you've done, the dedicated hours you have worked, and the lives you have saved. However, since this is your third time being late to work, we are terminating your employment here."

            Comment


            • #7
              Originally posted by 1stWatch
              "The security industry" is not cohesive enough to be able to present such a presentation. Many security companies thrive from deception and unethical business practices. To ask them to present their numbers properly, you would have to ask them to be honest and that, in itself, would be a feat if they were. This goes back to my complaint of having incompentent leadership at these companies and not enough political representation for the business.
              You mean its not ethical to take the contract promising 14 employees with 14 vehicles, then provide 1 supervisor on call with his personally owned vehicle that has "SECURITY" on magnetic signs? They'd never know! We'd be able to make profit like that! Stupid sales manager is gonna cost us profit promising things that we can't do...

              </sarcasm>
              Some Kind of Commando Leader

              "Every time I see another crazy Florida post, I'm glad I don't work there." ~ Minneapolis Security on Florida Security Law

              Comment


              • #8
                Originally posted by N. A. Corbier
                You mean its not ethical to take the contract promising 14 employees with 14 vehicles, then provide 1 supervisor on call with his personally owned vehicle that has "SECURITY" on magnetic signs? They'd never know! We'd be able to make profit like that! Stupid sales manager is gonna cost us profit promising things that we can't do...

                </sarcasm>
                Or, say, putting one unarmed person at a two man armed post in a dangerous area.. writing falsified reports implying you were there when you weren't.. accepting bribes from drug dealers.. pocketing insurance claim money.. forging a certificate of completion for shotgun proficiency for everybody in the company without their knowledge to send to the state commission.. firing officers who don't "fit in" because they are more highly trained and/or educated than the supervisor or manager..

                Hmm, I know of some more, but my memory runs a bit dry now
                "We appreciate all the hard work you've done, the dedicated hours you have worked, and the lives you have saved. However, since this is your third time being late to work, we are terminating your employment here."

                Comment


                • #9
                  Verified Commercial Response

                  Okay, it's here. The city council, after much heated debate, decided to pass an amended ordinance that would still require police to respond to residential alarms, but the verified response will be in place for business alarms. This will be in effect February 1. If you work security patrol in Dallas, brace yourselves folks, the alarms will be piling in.
                  "We appreciate all the hard work you've done, the dedicated hours you have worked, and the lives you have saved. However, since this is your third time being late to work, we are terminating your employment here."

                  Comment


                  • #10
                    1st Watch.
                    Why will alarms be rolling in? If time and talent are used there should be few if any.
                    Enjoy the day,
                    Bill

                    Comment


                    • #11
                      The alarms will be piling in because they already do. Time and talent are not always used in the installation of such systems. We will be responding to all the alarms the police did before. It's actually the same thing we've been doing, just more of it.
                      "We appreciate all the hard work you've done, the dedicated hours you have worked, and the lives you have saved. However, since this is your third time being late to work, we are terminating your employment here."

                      Comment


                      • #12
                        Could the alarm companies pressure the installers to do a better job of site survey and utilize better installation practices or all the installation crews part and parcel of the alarm company?
                        I've seen with my own eyes, LEOs drop their guard for an instant, having been to the same business or residence time after time, and this time murdered. The same thing could happen to you and your responders and your lives are just as precious. This is a real passion of mine.
                        1st Watch, I am sure that you always pray to God as you arrive at a scene as I did, "Please don't let me do anything dumb." Stay safe and ...
                        Enjoy the day and the season,
                        Bill

                        Comment


                        • #13
                          I have heard some line of duty deaths happen to security while confronting armed burglars. This, and some armed confrontations I have been in or have been party to, is why I keep harping on correct tactical training for security officers. Personally, I have worked armed for only the past 4 years and the training for that was basic to say the least, but I keep seeing the need more strongly each day to pursue continuous training and education.

                          "The day you stop growing is the day you start dying."

                          As far as the number of false alarms, I would say the installation of the alarms and the general quality of parts and of the network of the alarm company definitely plays a major factor. Cities such as the one I work in are working on increasing the fines for false alarms to be so high the alarm customer will not be able to afford them and will not tolerate false alarms due to incorrect or poor-quality installation. Great numbers of vocal customers will certainly influence the necessity for improvement.

                          I would also like to see patrol companies taken to task for providing inadequate resources to patrol officers.
                          Every patrol officer on the street should have a working radio, not a dinky cell phone you have to wait on to dial through when you're in trouble.
                          The battery should also not be overcharged because some dumass (sp) control-happy dispatcher placed it on the charger for too long. This renders the phone inoperative much of the time!
                          Vehicles have to be in working condition to work at all, especially when responding to any call. I have personally had a vehicle break down on me - while at a call location! - four times while working for some company who I should not name because maintenance was not performed properly on it.

                          Oh, and security officers in Dallas, TX who work in patrol should NEVER, I repeat NEVER be unarmed and untrained. Companies are too quick to put some warm body to work in patrol without a gun and expect him/her to handle high risk calls when this person has no idea what the hey he/she is doing. Send an unarmed goober guard to a warehouse alarm caused by an actual burglary or to a physical disturbance call and you could be sending that person to his/her death.

                          These are all some things to consider to keep people alive and in service.
                          "We appreciate all the hard work you've done, the dedicated hours you have worked, and the lives you have saved. However, since this is your third time being late to work, we are terminating your employment here."

                          Comment


                          • #14
                            Originally posted by Bill Warnock
                            1st Watch, I am sure that you always pray to God as you arrive at a scene as I did, "Please don't let me do anything dumb."
                            I pray that quite frequently, actually, especially after I do dumb things.
                            Alarms are only one scenario under which that applies. There are a lot more dangerous things to work with here as well.
                            "We appreciate all the hard work you've done, the dedicated hours you have worked, and the lives you have saved. However, since this is your third time being late to work, we are terminating your employment here."

                            Comment

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