Security Cuts at Tropicana in Atlantic City

[Curtis Baillie Senior Member Find all posts View Profile Close Curtis Baillie]

From Security Director News:

Tropicana's former security director says security staff should not have been reduced 12.03.2007
ATLANTIC CITY, N.J.--The former security director at Tropicana Casino and Resort last week testified that the casino's new owner wanted to cut the security force at a time when he thought staffing should have been increased to protect hotel guests. Michael ....http://www.securitydirectornews.com/...sd200712oLRCSK

In my opinion I think this will present Tropicana with more issues than just the NJ Gaming Commission.

[Andy Taylor Member Find all posts View Profile Close Andy Taylor]

Interesting. Thank you.

[HotelSecurity Senior Member Find all posts View Profile Close HotelSecurity]

The article mentions a industry wide problem in hotels. There are no laws regulating the number of Security. Even the head offices of the chains let the individual property owners deside what, if any security they want to put. Some say that there needs to be someone on duty in the hotel who has been trained to respond to security incidents but I know for a fact that it is not enforced.

[NRM_Oz Senior Member Find all posts View Profile Close NRM_Oz]

On a work trip in May, a colleague stayed at the same hotel as me and returned to her room to find dress samples missing from the wardrobe in the 2nd bedroom. She telephoned me and we went to the front desk to see "Nigel 19 y/o night manager" who informs us he is working alone and cannot help us but passes us a form to complete. I was furious as some $19k in 1 off dresses were missing so the police were called who completed a property report agreed to let me send in a statement the next day. 2 days later, 2 housekeeprs were busted trying to return 2 of the dresses at 1 of our boutiques telling the police they thought they were left behind.

Hotel management was useless, group management were useless and a decision was made to boycott the chain for corporate trips. We spend 7 figures a year through Australia in hotels and conferences and this is going to impact their bottom line big time - all apologies and butt kissing will not get the company to change it's mind. Scrimp on running costs and you pay an ever bigger penalty.

[HotelSecurity Senior Member Find all posts View Profile Close HotelSecurity]

On a work trip in May, a colleague stayed at the same hotel as me and returned to her room to find dress samples missing from the wardrobe in the 2nd bedroom. She telephoned me and we went to the front desk to see "Nigel 19 y/o night manager" who informs us he is working alone and cannot help us but passes us a form to complete. I was furious as some $19k in 1 off dresses were missing so the police were called who completed a property report agreed to let me send in a statement the next day. 2 days later, 2 housekeeprs were busted trying to return 2 of the dresses at 1 of our boutiques telling the police they thought they were left behind.

Hotel management was useless, group management were useless and a decision was made to boycott the chain for corporate trips. We spend 7 figures a year through Australia in hotels and conferences and this is going to impact their bottom line big time - all apologies and butt kissing will not get the company to change it's mind. Scrimp on running costs and you pay an ever bigger penalty.

I disagree inpunishing a whole chain for the actions of 1 hotel. Most francised hotels are basicaly paying to use the name of the chain, they are individually owned & operated.

[NRM_Oz Senior Member Find all posts View Profile Close NRM_Oz]

Our legal department took the matter further and the company chain decided to play games and what should have been a simple matter of an apology letter with "we will take your issues under advisement" without any admission of liability would have soothed the whole matter but because of this, it affects their chain of properties. The conferences we had last year alone were well in the $500k US mark and this is where hotels make their profits from as 125 attendees X 4 days (75% stayed overnight) plus conference expenses becomes a nice little earner for a property, multiply that by about 10 similar events per year and it becomes a large expense for us.