Hey guys, I just did my first full shift alone doing hotel work. I thought it went VERY well personally. The staff appreciated my work and the patrons of the hotel loved me! There was a group of teen athletes in town and the parents actually bought me pizza! I couldn't believe it. However, there seems to be a problem somewhere as my supervisor was called and told to come check on me next shift. Well, its not necessarily a problem, maybe the staff really liked me as much as I think they did. On the most part though, our mobile guys don't come out here much. They mostly stick around downtown as thats where most of our sites are located. So for him to say he was coming tomorrow makes me think that perhaps I did something wrong.
To go over my night this is how my shift went.
I arrived on site and was suprised by how many patrons were on site. However they were well behaved on the most part. Then the fire alarm went off. I went door to door getting everyone up and out of the building. FD arrived and said it was the elevator, they then said it was safe for people to go back in. Patrons came back on site, and the kids went straight to bed. Its now around 23:00 so the teens are going to bed as well. Now its just me and the sports parents who were drinking to celebrate the win today.
Now the hotel I was working at has a policy that you are not to be drinking alcohol from anything other then a plastic cup. No cans, no bottles. Security is to turn a blind eye to plastic cups. So I was told that if anyone was publicly drinking I was supposed to tell them to put it in a cup. If they don't listen then have them either dump the drink in the nearest sink (likely their room) or just go back to their room and drink there. I did this, in fact, this is the main reason the patrons liked me. I was very easy going and polite while dealing with them since most had already been drinking. I know how to handle my drunks and keep them happy
Anyways a couple of guys refused to listen to me, I asked them 3 times and on the 3rd time told them "If you do not comply with the rules sir, we will have to remove you from the hotel." Those guys listened finally once they realized that while I am a nice guy, a job is a job and I need to keep mine so no more Mr. Nice Guy at that time.
Because of the amount of alcohol being consumed I decided to be VERY high visibility in an attempt to keep all noise and general drunken rowdiness to a minimum. It actually worked surprisingly well. I was doing constant patrols, random floors each time. 1,3,4,2 then 4,1,4,2,3 so on and so forth. The 3rd floor seemed to get tired of seeing my mug so they packed it in pretty early. The 2nd floor guests moved to the dinning room as the staff had informed me that I could group the guests in there as to keep the noise on each floor to a minimum. So now the 2nd and 3rd floors are absolutely mute. I have guests on the 4th sitting around drinking, but only out of cups and I have guests in the dinning room.
Personally I think I did very well considering it was my first shift in a hotel, nobody trained me on what to expect and I was alone (other then hotel staff which consisted of 2 receptionists)
However I do realize that things could have went smoother with more experience or better planning of how to handle the situation.
In retrospect I would have gotten the 4th floor into the dinning room as my main sites of patrolling would be much closer.
Anywho, I was wondering... those guards out there who work hotels, what are your keys to keeping your sites quiet, safe and secure?
To go over my night this is how my shift went.
I arrived on site and was suprised by how many patrons were on site. However they were well behaved on the most part. Then the fire alarm went off. I went door to door getting everyone up and out of the building. FD arrived and said it was the elevator, they then said it was safe for people to go back in. Patrons came back on site, and the kids went straight to bed. Its now around 23:00 so the teens are going to bed as well. Now its just me and the sports parents who were drinking to celebrate the win today.
Now the hotel I was working at has a policy that you are not to be drinking alcohol from anything other then a plastic cup. No cans, no bottles. Security is to turn a blind eye to plastic cups. So I was told that if anyone was publicly drinking I was supposed to tell them to put it in a cup. If they don't listen then have them either dump the drink in the nearest sink (likely their room) or just go back to their room and drink there. I did this, in fact, this is the main reason the patrons liked me. I was very easy going and polite while dealing with them since most had already been drinking. I know how to handle my drunks and keep them happy

Anyways a couple of guys refused to listen to me, I asked them 3 times and on the 3rd time told them "If you do not comply with the rules sir, we will have to remove you from the hotel." Those guys listened finally once they realized that while I am a nice guy, a job is a job and I need to keep mine so no more Mr. Nice Guy at that time.
Because of the amount of alcohol being consumed I decided to be VERY high visibility in an attempt to keep all noise and general drunken rowdiness to a minimum. It actually worked surprisingly well. I was doing constant patrols, random floors each time. 1,3,4,2 then 4,1,4,2,3 so on and so forth. The 3rd floor seemed to get tired of seeing my mug so they packed it in pretty early. The 2nd floor guests moved to the dinning room as the staff had informed me that I could group the guests in there as to keep the noise on each floor to a minimum. So now the 2nd and 3rd floors are absolutely mute. I have guests on the 4th sitting around drinking, but only out of cups and I have guests in the dinning room.
Personally I think I did very well considering it was my first shift in a hotel, nobody trained me on what to expect and I was alone (other then hotel staff which consisted of 2 receptionists)
However I do realize that things could have went smoother with more experience or better planning of how to handle the situation.
In retrospect I would have gotten the 4th floor into the dinning room as my main sites of patrolling would be much closer.
Anywho, I was wondering... those guards out there who work hotels, what are your keys to keeping your sites quiet, safe and secure?
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