Ok guys, I need some help here. There has been a surge of crime at the mall where I work at. We have several robberies, (mugging in the parking lots) vehicle burglaries and vehicle thefts. We are working now to combat these problems, but what can you say to victims of these crimes that might comfort them? I can’t say “ Don’t worry ma’am we will catch them” because it doesn’t seems to work that way, and I can’t make a promise that I can’t keep. The only thing that I have been able to tell them is “in a situation like this I haven’t found the right words to say to you right now.”
So does anybody have anything that might be good to say to the victims that may reassure them that you are sincere about the incident and convey a real since of empathy?
So does anybody have anything that might be good to say to the victims that may reassure them that you are sincere about the incident and convey a real since of empathy?
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