How do you guys handle this?
I have a manpower issue, client wants certain "site duties" completed and company wants me to handle the manpower issue "top priority".
My account is a bit different than most, on the norm a security company itself handles things like PSTN training and most tests. Here the client handles all test/training and keeps records of all officers and tests taken.
Issues come up during the bi monthly audits, some officers have not completed certain written tests due to manpower issue. I myself cant have officers watching tapes several hours a night and taking tests with rounds not getting done.
A little background, the client contact an employee of my client was once part of the old contract security team. He was brought in and hired by the client when a big restructure was done many years ago. Our company is classified as facilities/security of which he is the manager, he is not "my boss" but all site actions involving security he has direct hands on.
I almost feel "handcuffed" for lack of a better term.
I have a manpower issue, client wants certain "site duties" completed and company wants me to handle the manpower issue "top priority".
My account is a bit different than most, on the norm a security company itself handles things like PSTN training and most tests. Here the client handles all test/training and keeps records of all officers and tests taken.
Issues come up during the bi monthly audits, some officers have not completed certain written tests due to manpower issue. I myself cant have officers watching tapes several hours a night and taking tests with rounds not getting done.
A little background, the client contact an employee of my client was once part of the old contract security team. He was brought in and hired by the client when a big restructure was done many years ago. Our company is classified as facilities/security of which he is the manager, he is not "my boss" but all site actions involving security he has direct hands on.
I almost feel "handcuffed" for lack of a better term.
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