Ok i know it depends on the site instructions and so on. My particular site has a lone worker check requirement. I just want to know if any of you guys and gals have a similar procedure.
My particular site requires that we check on our lone worker every 2 hours, with 4 checks during a shift, one on each patrol. The only trouble is I find i have to arrange my patrols specifically so that they don't clash with any of the particular lone workers tea-break, lunch-break, and numerous cigarette breaks. There have still been a few times when I've gone to check on her, and she's on the loo or on a break i've forgotten.
So my question is, what procedures do you have for such things that are different and better.
My alternative solution (which has been quoshed illogical - in my eyes - reasons) was:
Lone Worker Phone Checks - every hour (or two hours) the lone worker phones the gatehouse to tell the permanently placed officer there (always one in the gatehouse) that she is ok. If she fails to phone in we give her 5-10 minutes and try to call her. If the gatehouse officer gets no reply after 10 minutes of trying to contact her the patrolling officer is contacted and is instructed to go to the lone worker to see if she is ok. If she is not at her station, he goes to find her and when found if she is ok, she must provide a reason as to why she has missed her check call. This is logged in our shift report and if she misses several check call the matter is reported to her manager, to deal with accordingly. This particular set up is similar to the officers check call procedure where if we miss our check calls a mobile officer would be alerted to our failure to respond and would come to our site to investigate - and we'd better have a good reason why we were unable to reply to our control being unable to contact us.
Any thoughts, suggestions?
Cheers
John
My particular site requires that we check on our lone worker every 2 hours, with 4 checks during a shift, one on each patrol. The only trouble is I find i have to arrange my patrols specifically so that they don't clash with any of the particular lone workers tea-break, lunch-break, and numerous cigarette breaks. There have still been a few times when I've gone to check on her, and she's on the loo or on a break i've forgotten.
So my question is, what procedures do you have for such things that are different and better.
My alternative solution (which has been quoshed illogical - in my eyes - reasons) was:
Lone Worker Phone Checks - every hour (or two hours) the lone worker phones the gatehouse to tell the permanently placed officer there (always one in the gatehouse) that she is ok. If she fails to phone in we give her 5-10 minutes and try to call her. If the gatehouse officer gets no reply after 10 minutes of trying to contact her the patrolling officer is contacted and is instructed to go to the lone worker to see if she is ok. If she is not at her station, he goes to find her and when found if she is ok, she must provide a reason as to why she has missed her check call. This is logged in our shift report and if she misses several check call the matter is reported to her manager, to deal with accordingly. This particular set up is similar to the officers check call procedure where if we miss our check calls a mobile officer would be alerted to our failure to respond and would come to our site to investigate - and we'd better have a good reason why we were unable to reply to our control being unable to contact us.
Any thoughts, suggestions?
Cheers
John
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