To put your mind at ease, it's no different anywhere in the world cocknaces.
I've come up against this problem time and time again and it is frustrating to say the least! You are just like me, and a lot of other forum members where you take pride in your uniform and work.
So many times now in my 14yrs I've been called in by the boss and told "I need you to go and clean up such and such a place, as the client has had enough and wants results". So off I go to the client, find out what the problems are etc and basically put my foot down and stop the problems.
Without fail everytime I eventually end up in the same situation you have found yourself in, that being a phone call from the boss telling me "they don't require you anymore as there hasn't been any problems recently etc".
When this occurs now, I simply go straight to the client and ask them outright is the cut back due to my presence and actions leading to a marked decrease in problems etc? My usual answer is "yes". This is my doorway to use leverage.
I simply advise the client of the following, "you say you can't afford us now, as there has been no recent problems etc, however it's now more than ever a case of can I afford not to have security?"
The clients usual reply is one with a puzzled look on their face with the preceeding question "what do you mean?"
My reply is "well you've now set a precident where you leagally admitted there were security issues here hence why you required our services. I've come in and completed the job at hand which was to sort out the trouble etc." "Do you realise that if an incident now occurs and a member of the public is injured you will be criminally liable for failure to provide adequate "duty of care", knowing full well what has happened in the past and why you initially required security. Not to mention civil repocussions too. In fact your insurance companies may fail to honur their agreements with you too as you knowing had/have issues yet fail to act in an appropriate manner."
I then usually go through some scenarios with them, each time their mouths hitting the floor raming home my speech.
I have always found the problem is that the client doesn't understand their legal obligations correctly. These days of simply hiring security to sort out issues and then cancelling or reducing their services is far gone when they now know they have set a legal precident by admitting they have had issues by hiring security in the first place and now must keep that up.
I've come up against this problem time and time again and it is frustrating to say the least! You are just like me, and a lot of other forum members where you take pride in your uniform and work.
So many times now in my 14yrs I've been called in by the boss and told "I need you to go and clean up such and such a place, as the client has had enough and wants results". So off I go to the client, find out what the problems are etc and basically put my foot down and stop the problems.
Without fail everytime I eventually end up in the same situation you have found yourself in, that being a phone call from the boss telling me "they don't require you anymore as there hasn't been any problems recently etc".
When this occurs now, I simply go straight to the client and ask them outright is the cut back due to my presence and actions leading to a marked decrease in problems etc? My usual answer is "yes". This is my doorway to use leverage.
I simply advise the client of the following, "you say you can't afford us now, as there has been no recent problems etc, however it's now more than ever a case of can I afford not to have security?"
The clients usual reply is one with a puzzled look on their face with the preceeding question "what do you mean?"
My reply is "well you've now set a precident where you leagally admitted there were security issues here hence why you required our services. I've come in and completed the job at hand which was to sort out the trouble etc." "Do you realise that if an incident now occurs and a member of the public is injured you will be criminally liable for failure to provide adequate "duty of care", knowing full well what has happened in the past and why you initially required security. Not to mention civil repocussions too. In fact your insurance companies may fail to honur their agreements with you too as you knowing had/have issues yet fail to act in an appropriate manner."
I then usually go through some scenarios with them, each time their mouths hitting the floor raming home my speech.
I have always found the problem is that the client doesn't understand their legal obligations correctly. These days of simply hiring security to sort out issues and then cancelling or reducing their services is far gone when they now know they have set a legal precident by admitting they have had issues by hiring security in the first place and now must keep that up.
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