Tweet
The majority of hotels in this country operate under the O&R (Observe & Report) policy.
This policy instructs the security personnel to merely observe criminal acts and to call the police and report what has been observed.
Unfortunately this policy really doesn’t protect the guest. By the time the police arrive, the suspect is usually long gone and the victim is either injured or worse yet, dead.
If the security officer tries to intervene, this puts him or her in violation of company policy and probably suspension or discharged will follow.
If the security officer is injured while trying to intervene then he or she will face medical expenses that are usually not covered.
Welcome to the world of hotel security.
This policy instructs the security personnel to merely observe criminal acts and to call the police and report what has been observed.
Unfortunately this policy really doesn’t protect the guest. By the time the police arrive, the suspect is usually long gone and the victim is either injured or worse yet, dead.
If the security officer tries to intervene, this puts him or her in violation of company policy and probably suspension or discharged will follow.
If the security officer is injured while trying to intervene then he or she will face medical expenses that are usually not covered.
Welcome to the world of hotel security.
Comment