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  • My first confrontation

    Hey, had my first "aggressive" customer last night. Just a recap for all who don't know me (pretty much everyone unless you've read my 3 other posts). I work for a large international company in WI, the account is in the scary part of town in a mid size city. So anyways, we have a lot of vehicles in the compound right now, escpecially since a water main broke, and a certian fuel company comes at night to refuel the equipment. I was doing a patrol, all happy to be walking around, hitting my time keys (well, TOCO chips actually) and checking for any discrepencies to write up. The security center calls me and asks me to escort the fuel truck around back to fuel up the equipment. Since I was on foot the truck got there before I did. I walk around the fuel truck to see if the driver found everything ok and I walk into a freaking hornets nest! The driver was all pissed off because the equipment was already fuel and he was "wasting his f***ing time", well it was extremly dark and I couldn't really see him, not to mention where I was walking or the area around us, so I pull out my Surefire G2, point it at the ground and try to talk to the guy. The driver says to me, "turn that light off!" well not really hearing him and not one to take orders from someone on my company grounds (who doesn't even work there) I don't turn my light off and continue to try to talk to the guy while pointing my G2 at his feet. The next thing I know this guy is stomping toward me and yelling "turn your F***ing light of right now!!!!!" Concerned for my saftey I back up two big steps and make a point to call base and let him know that the driver was leaving and why (this is the extent of personal safety training my company has given me). A minute later the driver was sitting in his truck and I go knock on the door, checking to make sure he attempted to refuel all the equipment (per orders posted). Mind you the drivers side of the truck is pretty well lighted (unlike the other side of the truck that I had met him on) and now he can see who he's talking to, he sees the radio and "toco" wand in my hand (I think he thought it was an expandable baton) and immediatley becomes a pretty nice guy. I get my answer (it was even followed with a "sir") and walk away. The next thing I know the driver is pulling his truck up to me and apologizing (in non-certain terms) for yelling at me and asks me if the suit and tie (soft uniform) we wear is normal for security guards. I tell him at this company and site it is. He then tells me that he thought I was just some "suit" telling him what to do and thats why he was pissed off at me. He actually turned out to be a pretty nice guy (that's why his attitude didn't go in my report) when he found out I was just another guy making less than $12 an hour. The only issue I had with the whole exchange is this bassackwards company doesn't issue personal protective equipment or give you the option of carrying it even if you get (or have) the training. This guy was a pretty big guy and could've left me in a bloody pulp there in the alley if he had wanted to. Not to mention, according to him, if I had been wearing a authoruative uniform (though, my feelings are, treat everyone the way you want to be treated no matter what the circumstances), I would've been treated with a small level a respect from the get go. If I didn't need the money to pay for day care, I definatley would go find another job, but oh well. If anyone else has a good confrontation story (I'm sure you guys have ones that will blow this out of the water) feel free to share.

  • #2
    Another reason to hate "soft uniforms." Wear a soft uniform and you'll get a HARD time. That's why I wear my badge in plain sight. It doesn't look cheap and isn't square like the company produces now. Fortunately, the law is not retroactive and my supervisor allows it. As soon as they see the badge, they straighten up and act the way they should anyhow.

    By the way, your ToCo wand gave away the company you work for. Also, if the wand appears similar to a stun gun and if the perp. thinks that what it is then don't tell him otherwise.
    Last edited by Mr. Security; 01-14-2006, 11:05 AM. Reason: Privacy
    Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

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    • #3
      yeah, I guess the wand thing did, ooppps. Now I have to keep my b*tching and moaning to a minimum. I don't think that we are allowed to display a badge here in WI, I'll have to check my Selected Excerpts.

      HHHMMM.... Chapter 440.26 doesn't say anything about badges, I'll have to check the website.
      Last edited by ff000525; 01-14-2006, 10:55 AM.

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      • #4
        Be careful affixing a badge to your suit in Wisconsin. Wisconsin Administrative Code states that a security person is a person in a distinct uniform providing protective services, and that a private investigator is a person in plain clothes providing protective services. PIs may not affix or display any badge or shield.

        If you are not immediately identifiable in your uniform from its shoulder or breast patches, or if your uniform does not have said patches, you would be in violation of several Statutes - including impersonating a PI, impersonating a LEO, and WAC violations.

        You must be readily identifiable as a guard. It sounds like you were not. Adding a badge to that may result in some kind of legal problem.

        Oh, and your company doctrine was not to immediately run away when he became hostile? I'm surprised - that's the only safe option you had. Run away and then radio for police to take over - as his billigerance is now a police problem.
        Some Kind of Commando Leader

        "Every time I see another crazy Florida post, I'm glad I don't work there." ~ Minneapolis Security on Florida Security Law

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        • #5
          Originally posted by N. A. Corbier
          PIs may not affix or display any badge or shield.

          If you are not immediately identifiable in your uniform from its shoulder or breast patches, or if your uniform does not have said patches, you would be in violation of several Statutes - including impersonating a PI, impersonating a LEO, and WAC violations.
          Same with PI's in Conn. The problem with the company he works for is that the black blazer used is marked with a soft emblem that most people would not recognize as security. They might ask him to hold the door or hail a cab though. This is especially true in the dark. It's marked just enough to comply with state regulations, but could be vastly improved.

          As for the badge part, thankfully I don't live in Wisconsin.
          Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

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          • #6
            Originally posted by ff000525
            If anyone else has a good confrontation story (I'm sure you guys have ones that will blow this out of the water) feel free to share.
            Just last week I confronted a dumpster diver. I pull up on a grocery store that we patrol and I saw a bike leaning against a dumpster. So I shine my spotlight at the dumpster and step out of my vehicle. As I'm approaching the dumpster the lid flies open and this crazy bum pops out. I about had a coronary, but I unholstered my weapon and ordered him to get out of the dumpster (not pointing it at him, just holding it in front of me). As he got out I holstered my weapon and asked him what he was doing. He gave me the standard excuse that the grocery store doesn't mind if he goes through the dumpster. I asked him why he was doing it at 4:00 a.m. then. He didn't really have anything to say to that. I asked him for ID and he said he didn't have any. So, I decide to have dispatch call the police to have this gentlemen at the very least issued a trespass warning so that he can be arrested if he returns, plus dumpster diving is illegal in this area (city ordinance). So while I'm waiting I tell the guy to just stand at the dumpster, not to move, and to keep his hands out of his pockets. Well, about 30 seconds goes by and he puts his hands in his pockets. I say, "Sir, get your hands out of your pockets unless you want to get hurt! Don't make me tell you again!" So he pulls them out. Then, for whatever reason, he takes about two steps toward me. I tell him to get his a** back against the dumpster, but he doesn't. He steps toward me again, so I whip out my Taser, arm it, and point that red dot right on his chest. "Sir, do not come any closer or I am going to tase you." He was about eight feet from me at this point. When he saw that laser pointing at his chest he just put his hands up and backed himself up against the dumpster. The PD arrived and actually ended up arresting him on a warrant (drug related).

            That was my war story for the week. He really wanted to mess with me. I was by myself and wasn't about to back down or show any weakness. I've found that's generally the best route. Our company fortunately does not have a tuck tail and run policy.
            10-8

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            • #7
              Originally posted by Taser
              The PD arrived and actually ended up arresting him on a warrant (drug related).
              He probably knew about the warrant and didn't want to hang around for the police. Since you were the object between him and his freedom, he got aggressive. Too bad you couldn't have locked the dumpster lid while he was still in there.
              Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

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              • #8
                Originally posted by Mr. Security
                He probably knew about the warrant and didn't want to hang around for the police. Since you were the object between him and his freedom, he got aggressive. Too bad you couldn't have locked the dumpster lid while he was still in there.
                Yeah, there was no way I was letting this guy leave the property. If he tried any more funny stuff, he would have been ridin' the lightning.
                10-8

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                • #9
                  If it was a metal dumpster, banging on the side with the ASP always works wonders...

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                  • #10
                    Originally posted by wilrobnson
                    If it was a metal dumpster, banging on the side with the ASP always works wonders...
                    Yeah, very true. Didn't get to try that out though, he popped out of there like a Jack-in-the-box as I was walking up to the dumpster.
                    10-8

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                    • #11
                      Actually, all we have here

                      at this account is a name badge with the company logo on it. No patches or anything. The statutes state that and I quote
                      "RL 33.03 Identification tags. A private detective agency shall furnish all employes acting as private security personnel with an identification or name tag which shall at a minimum contain the person's name, number or other information which clearly identifies the person and the agency, or the person and the entity contracting with the agency. A private detective agency shall ensure that all employes who act as private security personnel wear identification or name tags which are visible to the public at all times and comply with this rule."

                      HHHHHHmmmmmm, I haven't even been issued one of those yet. Not to mention, I only have 1 blazer so far, and the first button popped off last night. (Its ok though, that I haven't been issued a metal name tag, I get a little plastic one that no one can see, certinaly not an angry truck driver.)

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                      • #12
                        Personally, I like Guardsmark's uniform. The tradition uniform shirt with epaulets and shoulder boards clearly identify the wearer as an authority figure, namely security. The uniform is also somewhat similar to what some European police departments use, which is just fine here in the USA since our police uniforms are considerably different.
                        Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

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                        • #13
                          Huh

                          Haven't seen those........guess I'll have to google it

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                          • #14
                            Originally posted by ff000525
                            Haven't seen those........guess I'll have to google it
                            Their website shows the officers with blazers on. You need to find a picture with the blazer removed to see what I mean. We never had to wear our blazers unless the brass was around. Our weather coats allowed for a Guardsmark badge to be affixed.
                            Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

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                            • #15
                              click-> http://www.amcitguard.com/ <- to see what our hard uniforms look like. Blue shirt over navy slacks. This week I just got issued new shirts and slacks. We are switching to all black. Personally I like the blue shirts. The black makes my dandruff show up too easily.
                              Ok, that and the fact that I wore black all those years as a Corrections Officer and I'd rather not wear anything that reminds me of those uniforms.
                              Hospital Security Officer

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