@ Lone Wolf: I appreciate your comment. As I mentioned, I agree with your original point of having situational awareness. To put this discussion in context (since you are a junior member), this forum has had some epic trolls and a few posters who almost reached the level of "Mall Ninja." Don't take it personally, it's just a bit of a sore spot here. While we are not LE or military, certainly some skills from those fields come into play, and that's not being a "wannabe."
Lunch Meat, I will disagree about the client taking the customer's side every time. Yes, I worked at one place (briefly) where we were essentially window dressing - one complaint from ANY employee or vendor and you got removed from the site. (Thus, you basically sat around and looked concerned, but never challenged anyone for their ID or asked about the computer they were hauling out of the building at 10:00pm.) But two of the places I've worked at the client was solidly on the side of Security - even if you made a mistake, as long as you were using common sense and were following policy in good faith, you would not get a serious reprimand. One place even fired a long time employee because even though he was good at his job, he went out of his way to harass the S/Os, without ever being able to say why or what his beef was. I was very impressed with the client's managers for doing that.
Lunch Meat, I will disagree about the client taking the customer's side every time. Yes, I worked at one place (briefly) where we were essentially window dressing - one complaint from ANY employee or vendor and you got removed from the site. (Thus, you basically sat around and looked concerned, but never challenged anyone for their ID or asked about the computer they were hauling out of the building at 10:00pm.) But two of the places I've worked at the client was solidly on the side of Security - even if you made a mistake, as long as you were using common sense and were following policy in good faith, you would not get a serious reprimand. One place even fired a long time employee because even though he was good at his job, he went out of his way to harass the S/Os, without ever being able to say why or what his beef was. I was very impressed with the client's managers for doing that.
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