Ok I see there seems to be more people here that have some hotel experience. So I'm going to throw out a question to see what you guys think of it. What do you think about unreasonable complaints? Let me explain by example. I had to cover for a sick officer last weekend & did a rare overnight shift. I get acall about a guest complaining that the guest next door to him is too loud. I arrive outside the rooms & put my ear against the door, I can hear the guest talking on his phone. There is no loud music, not yelling, no laughing, justing talking. On a scale of 1 to 10 the level was about 4. Obviously I did not do anything. If I did I risked having 2 guests upset, the one complaining & the one thinking, 'what I'm not even allowed to talk in my room?'
An hour later the person complaining complains again. The situtation is still the same. Granted it's 3 in the morning, but can you really order a paying guest to stop talking?
An hour later the person complaining complains again. The situtation is still the same. Granted it's 3 in the morning, but can you really order a paying guest to stop talking?
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