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  • #16
    President Bush visited Clearwater, Florida, and flew into St. Petersburg - Clearwater Airport via the USCG Air Station's runway.

    The contract security force (all two of us) that was assigned to the USCG/Airport Police Building gate (Shared gate) was replaced with US Secret Service agents, wearing the contract security guard uniforms.

    It was hilarious, because we were 1) out of a day's pay, 2) had to show up to work to be replaced, 3) the secret service wore Flying Cross Command Shirts, bright white uniform patches, and gun belts.

    The contract was 1) Unarmed - NOTHING is to be worn. 2) We wore cheap used dress shirts, 3) the patches were faded from use.

    They stuck out like sore thumbs.
    Some Kind of Commando Leader

    "Every time I see another crazy Florida post, I'm glad I don't work there." ~ Minneapolis Security on Florida Security Law

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    • #17
      Originally posted by N. A. Corbier
      President Bush visited Clearwater, Florida, and flew into St. Petersburg - Clearwater Airport via the USCG Air Station's runway.

      The contract security force (all two of us) that was assigned to the USCG/Airport Police Building gate (Shared gate) was replaced with US Secret Service agents, wearing the contract security guard uniforms.

      It was hilarious....
      That is funny. I'm surprised they didn't make you wear black suits, sunglasses, and ear pieces so that you could take the bullets for them.
      Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

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      • #18
        Originally posted by N. A. Corbier
        .....guards will find a way to disable the key clock.....

        .......they're nothing but expense, especially with the guards actively trying to break them.
        Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

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        • #19
          We used Morse Watchman a few years ago, it was a good system but the "wand" broke every couple months. A couple years ago we purchased the Guard1 Pipe. We have not sent out either of our "Pipes" for repair yet.

          The "buttons" are attatched to door frames, walls etc.. Yes somebody could remove them and bring them down to the break room, watch TV, and Hit the Buttons. But then they would have to go around and re-attatch the buttons. So they would be doing 3 tours instead of 1.

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          • #20
            Guard Tour Systems

            Originally posted by Group4Securitas
            Hello all first time poster from Down Under.

            Just interested to know what type/brand of guard tour system you may be using?

            Also if you have had any good/bad experiences with any particular brand.

            I have used:

            The good,

            GCS Escorte
            Deister Duostar
            Guard 1 The Pipe (Best)

            The Bad,

            Morse Watchmans The Boss


            Regards,

            Brian
            Brian,

            Guard 1 by Timekeeping Systems is the most durable. I saw it at the ASIS show last year. It is also very pricey.

            Have you heard of Deggy Corp.? I believe it is a Brazilian company with sales offices there and here in the USA. Here's their link: http: //www.deggy.com/
            It is very cost effective but the wands are not nearly as durable as Guard 1.

            Hope this helps,

            Richard
            Richard Dickinson
            Dickinson Security Management Group, LLC
            DSMG Provides a Variety of Software Products and Consulting Services to the Contract Security Industry
            www.hrdickinson.com

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            • #21
              " In fact, he knows very little about the entire operation, except he believes he needs to cut our pay. Literally, he walked in to us and stated flat out he wanted to drop our pays, first, almost $400 a fortnight (every two weeks) and then, after we told him exactly what we thought of that, he back up and 'reinvented the wheel' to the tune of a $144 reduction per fortnight.

              Problem is, we have accepted he needs to reduce overhead, and win back contracts with clients, but how much of an expense to us should we take, considering the total lack of concern for his patrol officers in several areas. "

              *****Must be some kind of sorry business management. Pay cut? When shall we expect the NEXT pay cut? Good by.*****
              Last edited by mh892; 05-26-2006, 02:23 AM.

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              • #22
                Originally posted by mh892
                " In fact, he knows very little about the entire operation, except he believes he needs to cut our pay. Literally, he walked in to us and stated flat out he wanted to drop our pays, first, almost $400 a fortnight (every two weeks) and then, after we told him exactly what we thought of that, he back up and 'reinvented the wheel' to the tune of a $144 reduction per fortnight.

                Problem is, we have accepted he needs to reduce overhead, and win back contracts with clients, but how much of an expense to us should we take, considering the total lack of concern for his patrol officers in several areas. "

                *****Must be some kind of sorry business management. Pay cut? When shall we expect the NEXT pay cut? Good by.*****
                Is he taking a cut? If not, why? If you receive unsatisfactory answers and decide that you have nothing to lose, you may be able to (I know - normally a big no-no) speak to the client if the client only retains the security company because they like the officers at the site. I know of clients that have threatened to cancel the account if their guards are mistreated.
                Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

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                • #23
                  Tour Confrimation System

                  We at Securitas and I see other companies using one as well a ToCo system (Tour Confirmation System). You use a pipe and as you make your round you touch small magnetic buttons around the facility. When done you drop in the carrier and download the information. You can create all sorts of reports from the computer system. I love it, if the client needed a particular report it could be generated in minutes.

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                  • #24
                    Originally posted by scops8273
                    We at Securitas and I see other companies using one as well a ToCo system (Tour Confirmation System). You use a pipe and as you make your round you touch small magnetic buttons around the facility. When done you drop in the carrier and download the information. You can create all sorts of reports from the computer system. I love it, if the client needed a particular report it could be generated in minutes.
                    Unfortunately, that's also how long it took the guard to do his tour. When will security companies learn that tour confirmation systems prove only that the guard was at a particular point at a certain time? When you hire guards that require electronic supervision to ensure that they do their jobs, how motivated do you think they are to look in areas where there are no magnetic buttons? Areas such as restrooms, closets, and the like.

                    The account where I am presently employed went for 14 years w/o a tour confirmation system. A new security company gets the account by underbidding the previous one and all of the sudden; the client realizes that they are getting "paper tours." The security companies’ solution? Not better security officers. That costs money. Instead, put in an electronic tour system.
                    Security: Freedom from fear; danger; safe; a feeling of well-being. (Webster's)

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                    • #25
                      We used the TouchProbe Guard Tour System in our hospital. While there were not set times to make your tours - which wouldn't have been possible since generally there is no way to predict when you'll be on a call or assiting elsewhere in the hospital - we were suppose to make X number of tours, if possible, during a shift. I would say, especially from what I have read here, we had very leinient requirements for the system.

                      The probe points were spread on each floor (roughly 5 - 7 per floor). Officers got to the point where "walking the probes" was the norm. It did only prove you were in the area, not that you effectively patrolled it.

                      We no longer make use of the system. Officers are responsible for carrying out their patrols effectively.

                      I agree that systems like this can be nothing more than feel good for the client or management personnel. There is little value in causing officers to come to have only the tunnel vision view of hitting the probes within time constraints.

                      While many officers may chose not to do their job professionally and ethically I prefer the confidence of the management that I am, which should in and of itself motivate an officer.
                      "It is the mark of an educated mind to be able to entertain a thought without accepting it." -Aristotle

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                      • #26
                        guard tour systems

                        I've read most of the comments regarding guard tour systems. My organization contracted two different security companies to conduct walking and mobile patrols of various large outside controlled access sites. We installed a guard tour system because in the past we have found too many occasions where the Security Officer was found asleep or wouldn't leave the gatehouse because it was too cold outside. As soon as the guard tour system was installed these problems were eliminated. Yes I understand the need to vary patrol routes - our patrol schedule allows generous time for this, however, the client (me) needs some assurance that that there's an alert person walking or driving around the subject site.

                        There appears to be some consensus (from this forum) that these systems are not welcomed by front line security forces but what's your answer to apparent laziness and complacency? I don't think I should have to use staff resources to physically check that a contracted security force is doing their job... do you?

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                        • #27
                          My mall just purchased the Pipe back in April and it has been working fairly well so far. Our officers are not required to hit the buttons in any sort of pattern or route, they just hit them as they go along with the guideline of one at least every 10 minutes, to prove they're out there. (They also do handwritten DARs with specifics about their activities.) As far as the fear of guards removing the buttons and then replacing them at the end of their shift, I used marine grade silicone adhesive and stuck them all to the metal window frames and door jambs. The material takes about 24 hours to cure, but after that, it won't budge without a special solvent.
                          The law is reason free from passion." -- Aristotle

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                          • #28
                            Originally posted by burley View Post
                            I've read most of the comments regarding guard tour systems. My organization contracted two different security companies to conduct walking and mobile patrols of various large outside controlled access sites. We installed a guard tour system because in the past we have found too many occasions where the Security Officer was found asleep or wouldn't leave the gatehouse because it was too cold outside. As soon as the guard tour system was installed these problems were eliminated. Yes I understand the need to vary patrol routes - our patrol schedule allows generous time for this, however, the client (me) needs some assurance that that there's an alert person walking or driving around the subject site.

                            There appears to be some consensus (from this forum) that these systems are not welcomed by front line security forces but what's your answer to apparent laziness and complacency? I don't think I should have to use staff resources to physically check that a contracted security force is doing their job... do you?
                            Its actually not the client's job to check that the security guard is performing their job. Its the security company's, as outlined in the contract, to provide supervisory and operational control of their employees.

                            Quite frankly, take a look at how much you're paying the guard firm, then how much the guard firm is paying the employees. It sounds like you have a provider who cannot actually provide needed services.

                            If it's to the point that you need to have devices installed on your site to tell you that the company is doing what they promised, then its time to either figure out another security strategy (remove physical guards), or find a company that pays the guards enough to do their jobs.
                            Some Kind of Commando Leader

                            "Every time I see another crazy Florida post, I'm glad I don't work there." ~ Minneapolis Security on Florida Security Law

                            Comment


                            • #29
                              That'd sure make it tough to do my real job (customer service). Sorry Mr. wheelchair patient, can't hold the door for you, gotta find my buttons. Sorry elderly person, can't help you find your doctors office, gotta find that button. Sorry, can't help you find which floor you parked on, gotta find that button. I find that doing that customer service, besides being helpful to people, it adds a real randomness to my patrol too.

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                              • #30
                                The Pipe is the best. Worth every penny.

                                http://www.guard1.com/en/thepipe.htm

                                Morse Watchman sucks

                                http://www.morsewatchman.com


                                At work, we currently use Morse Watchman. The Tour Recorder (or wand) has been dropped many times. Well, one of my Security Officers dropped it for the last time 1.5 months ago and broke it. It took approx $300.00 to fix it. It needed a new LCD screen, case, battery. I think they took us for a ride. We get it back 2 weeks later, it worked for 3 days and quit. We sent it back and they sent us a "loaner." The loaner worked for a week and it was done. I called them up and they said they will put ours on a bench to be worked on ASAP. So we get ours back, lasts 1 days it stopped again. Today, I sent it and the Interface/Charger in for an examination. Seriously, stay away from Morse Watchman.
                                "I am not a hero. I am a silent guardian, a watchful protector"

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