I wanted to ask the members here who specialize in hotels the following question :
If a contract security company offers to have their guards take customer service/relations training along with the hotel staff as an incentive to win the contract,can the security company then bill the hotel for the hours or does the security company eat those hours ?
I personally feel that the security company cannot bill those hours because it is not a requirement by the client in order to keep the contract. My friend on the other hand says that since it is work related and a guard has to come in on their off time then the hotel should be billed. I think that the contract company pays for those hours but I'm not sure....
Your thoughts..
If a contract security company offers to have their guards take customer service/relations training along with the hotel staff as an incentive to win the contract,can the security company then bill the hotel for the hours or does the security company eat those hours ?
I personally feel that the security company cannot bill those hours because it is not a requirement by the client in order to keep the contract. My friend on the other hand says that since it is work related and a guard has to come in on their off time then the hotel should be billed. I think that the contract company pays for those hours but I'm not sure....
Your thoughts..
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