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  • Wal-Mart APA

    So, I was just hired as the only APA at a Wal-Mart store in my area. I have not started training yet so i don't know all that much about what to expect. The store is known for having higher than average outside theft and I was told things would be pretty busy. My question is, is there anyone on here that is a current APA that could let me in on the policies, tips and tricks, etc? The salary APC that did my interviews said he is putting in for a new store being built in the area so it really could be just me pretty soon. Not gonna lie, I'm starting to get that feeling like I was just dropped off in a strange city and have to fend for myself... Any info on what the job is like would be great. PM me if you feel that your post might include sensitive information. I am only looking for basic, What it's like, info. The exact policies and procedures I'm sure will be explained to me a million times.
    Last edited by Izzy; 02-05-2008, 07:58 PM. Reason: cuz curt said so

  • #2
    Company Policies

    As a suggestion, I would not have an online discussion about any specific company's loss prevention polices and procedures. What I've seen so far is OK. Please keep it in general terms.
    Retail Security Consultant / Expert Witness
    CoAuthor - Effective Security Management 6th Edition

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    • #3
      Agree with Curtis - you could be held liable for breach of company confidentiality.

      Don't worry it is all a learning process and it will take time - but don't be afraid to examine what is being told to you or given to you to read.

      Come to work in 1 piece and go home safe ...............
      "Keep your friends close and your enemies even closer" Sun Tzu

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      • #4
        Can you delete my post please. (and the quote)
        Top Flight

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        • #5
          Originally posted by liteyouup View Post
          Can you delete my post please. (and the quote)
          You can do that yourself. If you posted it, you can delete it simply by following the instructions in the lower right hand corner of the post. You may wish to fill in the reason for deleting the post. That action is not mandatory.
          Enjoy the day,
          Bill

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          • #6
            Originally posted by NRM_Oz View Post
            Agree with Curtis - you could be held liable for breach of company confidentiality.

            Don't worry it is all a learning process and it will take time - but don't be afraid to examine what is being told to you or given to you to read.

            Come to work in 1 piece and go home safe ...............
            I definately agree...Take alot of notes as it's 1 huge learning experience The more you learn the better APA you'll be Keep a sharp eye out and be safe...Good luck!
            "Life In Every Breath"

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            • #7
              Learn as much as you can, you're going to have your hands full. Good luck and let us know how it goes.
              Support Our Military
              Brigade QM

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              • #8
                Hello all again,

                I thought I would stop by again and comment on how things are going. The training is still ongoing, but progressing smoothly. As I've heard before it has been a lot of reading for the actual "company training" part. The "real" training has been much more hands on and has been very interesting.

                At least for my company, the asset protection position takes a management/leadership role in the store, which I like a lot because with more responsibility I feel I really shine. I love the fact that I don't have to go to work in the same uniform every day, and I work WITH the store manager, not FOR him or the assistants.

                Everyone was right in that it has been a learning experience. I've tried my best to take in as much as possible and take a little from each person I train with. I have had the opportunity to travel to other stores in the area and work with a few guys who do my job there and each has had a different style and provided me with many ideas on how to best protect my company and lead my associates.

                A month ago I would have paired shoplifters with all kinds of negative stereotypes, but in that time I have learned there is no no way to tell a customer from a potential thief. You have to watch the merchandise. It never lies.

                I got my first apprehension today, and It was an experience I will never forget. A middle aged to older, Caucasian, female, tried to walk out of MY store with $380 worth of merchandise. I watched as she selected products from all areas of the store. I watched as she pulled old bags from her purse and sacked all of the items in her cart while standing in soft lines. I stood in line with her as she bought her cigarettes, but not ANY of the merchandise in her cart. She even turned and joked with me about being carded for the cigs while she was waiting. I was there when she realized her game wouldn't work, at least not at MY store anymore.And I was there when the officers read her her rights...

                Talk about getting the blood pumping. Well, Just wanted to leave an update. Later guys.

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                • #9
                  Glad to hear that everything is moving in a positive direction...training etc And congrats on the apprehension as well Bet the woman was just a little surprised
                  "Life In Every Breath"

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                  • #10
                    Congrats Izzy - yes the cover stories are amazing and I can tell you that S/L's come in all shapes, sizes, demographics, environments and incomes (yes the so called rich are dishonest customers often as well). There is no profile to say "THAT person is going to steal before they walk in - it goes by observation and mannerisms of what say a busy mum would do at 1700 - ie rush in and grab stuff before dinner, etc, rather than someone coming in and browsing for 30 minutes inside a 7/11, etc.

                    Congrats, Izzy - $380.00 is a big bust and yes the old trick of using old bags is why 1 retailer had sales bags for those clearance times post Xmas, etc so we KNEW who was using bags for such practices (different colours). Sounds like you also have a good working environment working with the store SM and I also suggest you distance yourself from the general staff including going out after work and socialising apart from pleasantries. With around 1/2 of shrinkage in retail from internal theft (there is your next project to watch and learn mannerisms, etc). Get the word out that S/L's are not welcome in your store and you will see changes happen slowly.
                    "Keep your friends close and your enemies even closer" Sun Tzu

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                    • #11
                      Training on the term "reasonable" force

                      I find it interesting across retail that the manuals state that reasonable force can be used to make an apprehension but no training is offered to teach how to accomplish that.

                      Retail is the only industry that takes someone with little or no experience and put them immediately in a position to make arrests BUT provides no force continuum training. Why is that?

                      To take this a bit further....handcuffs are allowed but fighting with non compliant shoplifters is discourages (with some retailers) so why the apparent contradiction in terms?

                      No chase policy? I still see it happen. It's an odd industry.
                      Pat Murphy
                      LPT Security Consulting
                      Pat Murphy
                      President
                      LPT Security Consulting
                      Houston, Texas

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                      • #12
                        Originally posted by Pat Murphy View Post
                        I find it interesting across retail that the manuals state that reasonable force can be used to make an apprehension but no training is offered to teach how to accomplish that.

                        Retail is the only industry that takes someone with little or no experience and put them immediately in a position to make arrests BUT provides no force continuum training. Why is that?

                        To take this a bit further....handcuffs are allowed but fighting with non compliant shoplifters is discourages (with some retailers) so why the apparent contradiction in terms?

                        No chase policy? I still see it happen. It's an odd industry.
                        Pat Murphy
                        LPT Security Consulting
                        I'd have to agree that it's definitely an odd industry. Carrying handcuffs with little to no training on how and when to use them....seen them used before when not needed.

                        And how to use reasonable force, or grabbing force as we were taught....
                        "Life In Every Breath"

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                        • #13
                          Originally posted by Pat Murphy View Post
                          I find it interesting across retail that the manuals state that reasonable force can be used to make an apprehension but no training is offered to teach how to accomplish that.

                          Retail is the only industry that takes someone with little or no experience and put them immediately in a position to make arrests BUT provides no force continuum training. Why is that?

                          To take this a bit further....handcuffs are allowed but fighting with non compliant shoplifters is discourages (with some retailers) so why the apparent contradiction in terms?

                          No chase policy? I still see it happen. It's an odd industry.
                          Pat Murphy
                          LPT Security Consulting
                          Hearing about things like this is one reason I love my current employer. ALL of our Agents are put through comprehensive training in defensive tactics, verbal judo, criminal mindset, and the laws regarding use of force.

                          I would be glad to PM anyone interested with an outline of our specifically designed Loss Prevention Agent defensive tactics/ use of force program.

                          Justice_Hound
                          LP Manager
                          We sleep safe in our beds because rough men stand ready in the night to visit violence on those who would do us harm.
                          -George Orwell

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                          • #14
                            Due to the employment of thugs in their sister's black t-shirts, my state has gone through an extensive overhaul (I am in Australia) where it is now compulsory for everyone to have a further 12 hours of training in their new licencing requirements including Conflict Negotiation. I sat with a close friend for the 12 hours straight to have to deal with idiots who told us in the class telling us what they do and how they do it. The instructor was also a colleague and you could see him cringeing with every answer from some of these idiots.

                            HOWEVER, there is NO training in the LP programs I have been involved with where role playing (apart from what I have produced myself) or conflict management is part of the program. What I consider excessive force may be considered "doing my job" by someone else and there has to be examples given to indicate what is acceptable behaviour and what is not. Note there is no limitations on what an offender can do to an LPO to avoid arrest or handcuffs.
                            "Keep your friends close and your enemies even closer" Sun Tzu

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                            • #15
                              Good job on the stop. I got my 2nd one at this store a few days ago. I have been there for about 2 months, but only have the 2 stops. I wish I had more but I just haven't had anything solid lately.
                              Top Flight

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