Don't get taken during the holiday season

[Curtis Baillie]

For those interested in Retail Loss Prevention here's an article I recently wrote for New Age Retailer - "Secure Your Holiday Profits - Don't get taken during the giving season."

Read the entire article online - http://www.newageretailer-digital.co...de/?pg=32&pm=2

For those of us with less than perfect eye site - just click on the article to make it larger.

[Contact]

There is a lot of useful information in there, even for me, who is currently an assistant store manager for a large autoparts store.

[Curtis Baillie]

Thank you. This article was not meant to be all inclusive. The magazine editor asked me to keep it very basic and geared towards the small business owner/new age retailer. You know ....karma and such.

[bpdblue]

Great article

That should be mandatory reading for all new retail sales employees, and would not be a bad idea for business management to post it on their mandatory read bulletin board for even the more seasoned employees to read over too.

[NRM_Oz]

Fantastic Article Curt. It is a brilliant summary of LP for the NON-LP person and would be an ideal induction tool for new or veteran sales staff. Too many retailers are worried about front door sales these days without realising that sometimes the back door (losses) can be sometimes leaving just as quick.

[Bill Warnock]

Curtis, that is indeed a well rounded article and have sent it on to some folks who can best benefit from your insight.
Hopefully, Geoff and Steve will be able to pick it up. It should be required reading for "all hands" in the security business.
Enjoy the day,
Bill

[Curtis Baillie]

Thank you Bill. I have received numerous emails requesting to print and distribute. I have no problem with that. I'm sure New Age Retailer would only request that the article be printed and distributed in it's entirety.

[John H. Christman]

This was printed in Macy's 1990 Employee Monthly Newsletter for November 1990. (The color, fonts and size varients could not be reproduced.)

Tis the Season - To Be ALERT

SECURITY

The Christmas Season, in addition to bringing good cheer, brings to the retail environment conditions which can cause increased shortage. Being attentive to customers and aware of how to avoid potential problematic situations will make a difference in customer service levels as well as shortage controls.
Following some simple "Do's" and "Don'ts" will help to reduce the chances for losses to both our customers and employees.

Also, remember that accidents are not only costly but can usually be avoided. Report obvious safety hazards to your supervisor or to Security. Let's work together to make Christmas 1990 a safe and profitable season for all of us!

DO

• acknowledge and be attentive to all customers.
• be alert to suspicious persons around sales termimils.
• make early deposits whenever cash builds up over $600.00.
• compare signatures on credit cards with signatures on saleschecks.
• challenge strangers in employee-only areas.
• make regular sweeps through fitting rooms to check for cleanliness.
• dial "5" for Security assistance whenever you are suspicious of persons
or circumstances.
• follow all sales and security procedures.


DON'T
• relax minimum security standards in your areas.
• leave your terminal unlocked and unattended.
• leave your area at the direction of an unknown employee without first
checking with your supervisor.
• hesitate to ask your manager for help if needed.
• feel that Security is too busy to come to your department if you
feel suspicious. Always call!

Contributed by John Christman, VP and Director of Security