I am a member of another web forum geared for loss prevention professionals and an interesting thread popped up - but not in the way the original poster intended it to. I will not link it here (unless the administrator oks it), but will lay it out for you and get your comments on the matter. Keep in mind that this person is a Loss Prevention Supervisor for a national company.
The OP, throws down a the original scenario:
#1 - What would you have done in this situation? (I have made bold points on a few remarks because they are integral in how this plays out.
Most of the remarks that followed were good - they did not condone the actions and suggested that the OP be talked to and/or reprimanded for this incident. A few said that he did a good job and congratulated him on the matter.
Sample response:
Here are the OP responses in order when his credibility on the issue are called into the matter.
Now this is where he admits to lying:
Two questions to start discussion on:
#1 What you would you have done if you were in the original scenario and/or how would you have handled it if one of your workers did what he did?
#2 How does his lying, changing the story around affect him not only online, but say if his superiors found out about it?
I have known for a long time that this hooligan not only falsifies postings online (and brags about extravagant (false) credit and check fraud busts) but also violates company policy and is a major liability to his employer. He thinks he is above the law and enjoys in not only "getting people in trouble" but destroying shoplifters property.
How does this kind of acting/posting affect those of us trying to make our security/loss prevention departments a little more professional?
The OP, throws down a the original scenario:
So there I am earlier today in the mens room, seated performance, middle stall....I know what you're thinkin', TOO MUCH INFORMATION SOUPS!!!......but the scenario setup is integral to the story. So in walks another like-minded 'customer' who obviously had some sort of ailment, if ya know what I mean...I was needing oxygen!!!!
Well, at the same time the gentleman finished the paperwork and stood up, his cellphone rang, and I reckon it...no, I know it slipped out of his hand and landed with a resounding splash! Of course there had not been plumbing actuaction yet so his $600 blackberry/gps/superphone had a cushioned splashdown.
I couldn't help myself, I started laughing and absolutely could not stop.
So as I exit my stall Mr. poophone is ready to kick my butt for laughing at his misfortune. I'd stopped by then and apologized for giggling but this guy just would not let it go......even to the point of following me out of the restroom. So I turn and identify myself but this guy is not letting up! Even after showing my badge.....I mean this guy was pissed!!!!!
Then I told him one last time to let it go, go retreive his phone and I'll show him to the door. Not good enough for him.......he thought pushing me would be cool, til he bit tile, got bracelets, then a cool ride in a CrownVic.......
I then washed my hands real good!
Then flushed his phone......didn't go anywhere, but it got real clean
Well, at the same time the gentleman finished the paperwork and stood up, his cellphone rang, and I reckon it...no, I know it slipped out of his hand and landed with a resounding splash! Of course there had not been plumbing actuaction yet so his $600 blackberry/gps/superphone had a cushioned splashdown.
I couldn't help myself, I started laughing and absolutely could not stop.
So as I exit my stall Mr. poophone is ready to kick my butt for laughing at his misfortune. I'd stopped by then and apologized for giggling but this guy just would not let it go......even to the point of following me out of the restroom. So I turn and identify myself but this guy is not letting up! Even after showing my badge.....I mean this guy was pissed!!!!!
Then I told him one last time to let it go, go retreive his phone and I'll show him to the door. Not good enough for him.......he thought pushing me would be cool, til he bit tile, got bracelets, then a cool ride in a CrownVic.......
I then washed my hands real good!
Then flushed his phone......didn't go anywhere, but it got real clean
Most of the remarks that followed were good - they did not condone the actions and suggested that the OP be talked to and/or reprimanded for this incident. A few said that he did a good job and congratulated him on the matter.
Sample response:
EXACTLY! My objections revolve around the agent's laughing, and ID'ing himself as a store employee. He should have walked away. True, a push (or several) are a battery, but wasn't this battery really initiated by the agent's laughing over the customers predicament in the customer's presence.
Posted:6/22/2007 4:24 PM
Now this is getting good!
IF I MUST ELABORATE!.......... I did apologize to this jerk but he FOLLOWED me out of the bathroom. I attempted to walk away twice, still apologetic!!! That's when I ID'd myself.
Still not good enough for this individual he chose to keep up an escalation continuum despite my repeated deescalation attempts! GETTING THE PICTURE NOW MR.C!!!
SO, when he chose to make it physical I accomodated him to the best of my ability and his 6'4" butt was put down by my 5'8" one!
I then celled the Law and went with Peace Disturbance INSTEAD of assault. He was booked, cited and ROR'd.
Did I connect all the dots fer ya now??????????
Y'all know what's up when one ASSUMES!
......and it was after 5 and a half hours in court for a third continuance during which I couldn't make it out to the meter in time and got a $15 parkin' ticky.....then everybody and thier brother was up my butt about something for the rest of the day.....
So when a moment of levity 'knocked on the door'....I answered the call.
Now this is getting good!
IF I MUST ELABORATE!.......... I did apologize to this jerk but he FOLLOWED me out of the bathroom. I attempted to walk away twice, still apologetic!!! That's when I ID'd myself.
Still not good enough for this individual he chose to keep up an escalation continuum despite my repeated deescalation attempts! GETTING THE PICTURE NOW MR.C!!!
SO, when he chose to make it physical I accomodated him to the best of my ability and his 6'4" butt was put down by my 5'8" one!
I then celled the Law and went with Peace Disturbance INSTEAD of assault. He was booked, cited and ROR'd.
Did I connect all the dots fer ya now??????????
Y'all know what's up when one ASSUMES!
......and it was after 5 and a half hours in court for a third continuance during which I couldn't make it out to the meter in time and got a $15 parkin' ticky.....then everybody and thier brother was up my butt about something for the rest of the day.....
So when a moment of levity 'knocked on the door'....I answered the call.
So when one of thier officers (a manager in this case) makes numerous attempts to deescalate a situation, all to no avail, then gets assaulted in the process, "the top" should expect them to turn tail, puss out, run off and hide?
I'm not saying that that's the most ridiculously ludicrous concept I've ever heard of..........but I'm damn sure thinking it!!!
I'm not saying that that's the most ridiculously ludicrous concept I've ever heard of..........but I'm damn sure thinking it!!!
Gee, now I know what an amoeba under a highschool microscope feels like.
Hey sportsfans, I only ID'd myself after numerous attempts of walking away from this fool......he was having a much worse day than I was it seems. AND, he chose to push me the first time when I radioed for a manager to respond, which was moot anyway due to the fact that area associates had already called and they were witnessing. WHEN it got physical it was NOT thier place to step in, it was NOT my duty to turn tail, it was NOT as previously repeatedly (many times over)stated, my actions that brought on the assault....this guy followed me and made this situation into what it became DESPITE my exhausting every attempt at a calm and peaceable resolution. There are witness statements attesting to my restraint during all this.
Had this occurred at an 'off-duty' time he would have STILL been the agressor and there would have been an assault charge instead of peace disturbance.
Now, with all that said, where do I send the lumps of coal to be turned into diamonds!?!I think it's humorous to have to be in "defense" mode this long.....truth be told the Cops wanted to go with Assault, I pled it down to Peace Disturbance. Mr Poophone took his bad day out on me but he didn't hurt me. Cops wanted to tow his cool Escalade, I argued successfully against that. Only other thing that stuck is the trespass ban............
AQing my own self in all this, like I do all the time anyway, I wouldn't have done anything different. Well, maybe not laughed quite so loud til I was out of earshot........
Hey sportsfans, I only ID'd myself after numerous attempts of walking away from this fool......he was having a much worse day than I was it seems. AND, he chose to push me the first time when I radioed for a manager to respond, which was moot anyway due to the fact that area associates had already called and they were witnessing. WHEN it got physical it was NOT thier place to step in, it was NOT my duty to turn tail, it was NOT as previously repeatedly (many times over)stated, my actions that brought on the assault....this guy followed me and made this situation into what it became DESPITE my exhausting every attempt at a calm and peaceable resolution. There are witness statements attesting to my restraint during all this.
Had this occurred at an 'off-duty' time he would have STILL been the agressor and there would have been an assault charge instead of peace disturbance.
Now, with all that said, where do I send the lumps of coal to be turned into diamonds!?!I think it's humorous to have to be in "defense" mode this long.....truth be told the Cops wanted to go with Assault, I pled it down to Peace Disturbance. Mr Poophone took his bad day out on me but he didn't hurt me. Cops wanted to tow his cool Escalade, I argued successfully against that. Only other thing that stuck is the trespass ban............
AQing my own self in all this, like I do all the time anyway, I wouldn't have done anything different. Well, maybe not laughed quite so loud til I was out of earshot........
Now there's a narrow-minded approach. Both myself and my LPOs interact with customers on a sometimes daily basis. When you 'floor-pound' all the time eventually someone is gonna figure you out. Ours runs the gamut from the "WTF you lookin' at...." type of encounter to 'regular' customers that notice us noticing someone else, to other LP that'll pick us out.......to simply deny and run off with a philosophy of "No good comes out of any conversation they would have." is not good customer relations. IMHO.
NOW FOR THE REALLY GOOD PART!!!
There was some BS to this story..........the part that read ".....earlier today.....".
You see, in my great state we get notified when defendant's sentences are completed and I got the notification last week. That brought this case to mind. Therein my 'experiment' was planned. I posted like this just happened to see what kind of knee-jerkin' would go on. What fun this was!!!
This actually occurred in 2001. The facts remain as stated. BUT, when the municipal prosecutor read all the witness statements and saw that an assault of a security officer had taken place he kicked it up to the county prosecutor for state charges. Poophone got himself a cool lawyer who did about two years of continuances but all that did was piss off the court and give Poo a chance to stew. About three weeks before the trial Poophone saw fit to come in the store and harrass a couple witnesses. Significant upgrade to his charges along with criminal trespass......
The final outcome: 364days, S.I.S., contigent upon successful completion of anger management classes, and a total of 4 years probation which ended sometime last month. No contact with the vict, wits, store and mall EVER!
Soooooooooooooooo, this passed muster all the way to a jury room.
Good gawd! Now there's an over-reaction if I've ever seen one.
Gee, one teensy wittle thing was untwue.......and you come off like it's the offense of the flippin' year!!!!!!!!!!!
There was some BS to this story..........the part that read ".....earlier today.....".
You see, in my great state we get notified when defendant's sentences are completed and I got the notification last week. That brought this case to mind. Therein my 'experiment' was planned. I posted like this just happened to see what kind of knee-jerkin' would go on. What fun this was!!!
This actually occurred in 2001. The facts remain as stated. BUT, when the municipal prosecutor read all the witness statements and saw that an assault of a security officer had taken place he kicked it up to the county prosecutor for state charges. Poophone got himself a cool lawyer who did about two years of continuances but all that did was piss off the court and give Poo a chance to stew. About three weeks before the trial Poophone saw fit to come in the store and harrass a couple witnesses. Significant upgrade to his charges along with criminal trespass......
The final outcome: 364days, S.I.S., contigent upon successful completion of anger management classes, and a total of 4 years probation which ended sometime last month. No contact with the vict, wits, store and mall EVER!
Soooooooooooooooo, this passed muster all the way to a jury room.
Good gawd! Now there's an over-reaction if I've ever seen one.
Gee, one teensy wittle thing was untwue.......and you come off like it's the offense of the flippin' year!!!!!!!!!!!
#1 What you would you have done if you were in the original scenario and/or how would you have handled it if one of your workers did what he did?
#2 How does his lying, changing the story around affect him not only online, but say if his superiors found out about it?
I have known for a long time that this hooligan not only falsifies postings online (and brags about extravagant (false) credit and check fraud busts) but also violates company policy and is a major liability to his employer. He thinks he is above the law and enjoys in not only "getting people in trouble" but destroying shoplifters property.
How does this kind of acting/posting affect those of us trying to make our security/loss prevention departments a little more professional?
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