Uniform & plain clothes

[bharmon]

response

Anyone else have both at your store? I've done both, but am currently back in a detective spot. Have you experienced tension between the two groups? Envy, or some type of jealousy? I'm experiencing something similar right now and it's pissing me off to no end.

Today's work force is much different then when I got first job over a decade ago (now I'm feeling old).

We do both here, they want us in a uniform but when we go out in the park we change into street clothes, it is a pain. the uniform we wear looks like all the other venues in the park.

[WatnNY]

A couple of years ago when I was on the job I worked part time for a contract company doing uniformed security at a place that had in-house loss prevention officers. I was supposed to be there as a visual deterrent (ha ha ha) and LPO would monitor the cameras and then call me by cellphone and let me know when we were going to take one down. We worked well together, shared a lot of information and for a part time gig it actually was a lot of fun. Sounds to me like there's a division between detectives and guards that needs to be breached somehow. Good luck.

[jbyrd1226]

Division Between Uniformed and Plain-Clothed Loss Prevention Officers

I have worked in loss prevention where this was a problem. I have also worked as a loss prevention officer in places where this was not an issue. I think a lot of the problems come from how the security procedures and policies are set up. Management creates these problems (unintentionally) in many instances.

Drew Byrd
Operations Manager
On Guard Security, Inc.
2275 Murfreesboro Pk.
Suite 104
Nashville, Tennessee 37217
Ph.- (615) 361-4141
Fax- (615) 365-0550
[email protected]
www.onguardsecurityinc.com

[zm88]

We have an open detective spot now but all of the uniform spots have been filled. Looking at the schedule it seems like things will be back to normal soon enough.

[capurato]

We gave out OT like candy during holidays.

[bbylp]

Wow and I get yelled at for going over 37.5 hours a week... I even got yelled at for getting 37.6 hours...ridiculous!

[zm88]

Majority of us have been getting OT, and we have had contract security to supplement the open spots. My last job was worse. 4 of us for 24 hr coverage. That lasted a few months. Best OT I ever got, but I would dread to be put in that position again.

[capurato]

You wish you had 300 hours.

Hah you're right our weekly budget was not even 300 hours.

I wonder what kind Of liability that opens up? Having hours not filled and a serious incident happens

300 hours is more than most retailers allocate weekly for Lp.

[Curtis Baillie]

Wow, you have almost 300 hours of guards open weekly?

I would have been fired if I left those hours on the table.

You wish you had 300 hours.

[zm88]

Yeah, we're supposedly getting those filled by next week.

[capurato]

Wow, you have almost 300 hours of guards open weekly?

I would have been fired if I left those hours on the table.

[zm88]

Right now 7 ft, 2 pt 1 supervisor. We have 5 ft spots and 4 pt spots open. We had around 25 during black Friday - new years and due to a little of this and that we're on a skeleton crew.

[capurato]

Totally understand. Sometimes its better to hire a good group of guys who don't want to move up and then a few that do. How many guards are you allocated?

[zm88]

Everyone's treated equal, it's just whining and complaining daily about how they want to be upstairs. I've had 2 instances where guards were either on break or just coming in, and walked on the floor near a subject while in their regular clothes burning the case. I have no problem utilizing people in fitting rooms and what not, but it's getting to a point that people need to be reminded of their job description and what exactly is expected of them.

[zm88]

Everything's on the up and up. Guards do assist in audits, trained in the MMPS and a few are signed off. There was only one guy who was talked down to due to his lack of work ethic and complaining about everything, and this was after numerous coaching/counseling sessions with him. I really don't get this as its childish and affected my case yesterday as the guard was in a mood and decided not to make an effort during the stop. Everyone wants to be upstairs, but have zero experience and less than 6 months with the company. I've told them that you need to be patient and make yourself a prime candidate but they just want the title. I already spoke with my boss about it as km not gonna allow my cases to fall apart because someone is unhappy with us.