About two years ago, I was working LP and one of my coworkers made a bad stop. Not going into the facts, but the stop lasted 30 seconds and the customer showed us that it was her own item she put in her bag. He apologized and reported it to our bosses per policy. He was rettrained and the company contacted the customer and formally apologized.
We got sued but her for a slew of things. My company said we had a right due to merchant statute and we immediately took the steps to correct the problem. She took it to the highest court in our state. We ended up winning. There was a lot of conversation around us telling her we were sorry. We were told if we didn't do that the outcome would have been different.
Hey we all mess up, own it and apologize.
We got sued but her for a slew of things. My company said we had a right due to merchant statute and we immediately took the steps to correct the problem. She took it to the highest court in our state. We ended up winning. There was a lot of conversation around us telling her we were sorry. We were told if we didn't do that the outcome would have been different.
Hey we all mess up, own it and apologize.
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