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Manager, Fraud Detection Progam Wanted

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  • Manager, Fraud Detection Progam Wanted


    Security Management Resources, Inc.® an international executive search firm whose global practice is focused exclusively on professional and executive level corporate security positions, is seeking candidates for the following opportunity.

    TITLE: Fraud Detection Program Manager
    LOCATION: Framingham, MA
    SALARY: DOQ, plus bonus and benefit package
    REPORTING TO: Corporate Security & Loss Prevention Manager

    CLIENT: Our client is one of the world's leading manufacturers of audio equipment for the home entertainment, automotive, and pro audio markets.


    This is a newly developed position that will have primary responsibility for developing and implementing a program to provide a full range of investigative and administrative services in analyzing and reporting fraud and attempted fraud against the company. The incumbent will work as a team member with the Customer Operations Group, sales channels and supply chain business units in identifying fraud and related charge backs experienced by the company. The position will help develop reporting tools to better measure the impact of losses as well as identify proactive solutions to address and prevent future fraud.


    • Develop and issue monthly reports by sales channel category of all reported fraud, attempted fraud, chargeback’s (credit/debit product), NG checks and abandoned Company Payment Plan orders.
    • Conduct investigations and analysis to determine specific trends of fraud activity directed at the company through various sales channels.
    • Team with the Customer Operations Group and the fraud subject matter experts within the various sales channels to develop and implement ongoing improvements to fraud prevention controls. Reduction of fraud losses as a percentage of company sales while helping increase sales is the primary goal.
    • Analyze loss data on company shipments through UPS/FedEx to determine opportunities to reduce in transit reported losses. Team with UPS/FedEx loss prevention departments to detect and prevent organized criminal theft of company products while in transit.
    • Partner with various sales channels and the Customer


    • Review chargeback’s and coordinates with card issuers over reconciliation of disputes.
    • Participate with other retailers in working with law enforcement and prosecutors to provide requested documentation in the prosecution of organized offenders.
    • Investigate alleged or suspected violations of company policy relative to the misuse of customer information by employees, contractors or temporary workers.
    • Perform random audits of sales orders to ensure all call center associates are adhering to established company procedures and policies.


    • Join and be active in the Merchants Risk Council and the International Association of Financial Crime Investigators.
    • Identify retail industry best practices used in fraud prevention; analyze and propose best practices where appropriate to other business units.
    • Team with other business units including Internal Audit and Corporate Information Security Services as directed in conducting investigations of alleged misconduct.


    • Minimum of five years experience conducting fraud detection and prevention in the retail or banking industry.
    • Must have expert familiarity with credit and debit card banking practices as related to customer disputes and chargebacks.
    • Good investigative and analytical skills.
    • Well developed interpersonal skills. Capable of being an effective team member to company business units; coordinate with law enforcement and upon occasion testify in court.
    • Individual must be able to work in high pressure situations, balance competing priorities, and demonstrate the ability to work without direct supervision.
    • Excellent organizational skills and be able to help establish a new program in a growing company.
    • Candidate must be computer literate, have demonstrated experience in Word, Excel, PowerPoint and other productivity software. Candidate should have a working knowledge in using fraud prevention and detection software programs.

    Please note this job description is not intended to be all inclusive. Employee may also be required to perform other related duties as negotiated to meet organization needs.


    A college degree in any related field is highly desired but experience in specific needs areas may be substituted.


    Interested candidates should submit their resumes via the position posting on the SMR website at: