Hello all, just wanted to mention I'm from Assa Abloy the parent company of Securitron, HID, H.E.S., Sargent, Yale, Corbin Russwin and more. I am the electrommechanical specialist for our DSS office in St. Louis territory. I am lending out a free hand when needed on tech support or advice in regards to our products or help engineering a system.
A brief note on Assa Abloy, we are the worlds largest door opening solutions manufacture, our brands make every component of the door opening from the frames to hinges and hardware, electrical and standard, including openers and closers. So just keep us in mind when ever you have a project or problem.
We also have a tech support line in case I cant turn your answer around quick enough. It's 1-800-810-WIRE.
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Thread: Tech Help from Assa Abloy
04-02-2009, 10:47 AM #1Junior Member
- Join Date
- Mar 2009
Tech Help from Assa Abloy
04-02-2009, 03:01 PM #2
Thanks ElectroMech. And welcome aboard. I do use some Assa Abloy products.
Have they ironed out the issue with the cams on the HES 9600? We had a lot of problems in the beginning. We had 5 fail on a site with 14, one at a time. But after I called HES, the product manager advanced us 14 to replace them all. Although it was frustrating, they did take care of us.
And if you have the opportunity to get the word out about this site, that would be great. There's not enough of us tech (installers, integrators, etc) people here.
Making everything else look simple, since 1958.
One Man's Opinion
The Future. It isn't what it used to be.
04-02-2009, 07:52 PM #3
Since Ilco Unican (now Kaba Ilco) is a Montreal based company & the fact that the former owner is a friend of the owner of my hotels we use their electronic hotel locks. We are about to upgrade to the proximity type lock from the magnetic card type.I enforce rules and regulations, not laws.
02-05-2011, 12:29 PM #4Junior Member
- Join Date
- Feb 2011
Abloy not so great
This is my experience with Abloy door automatics DA 460:
Automatic door opener DA460 is poorely designed and manufactured
with low quality parts, it can lead even to customers suing
subcontractors. DA460 has cheap plastic potentiometer
as door position sensor which works for few hundred closings
and then doors won't close or it breaks the rubber dumper on which
the motor is mounted, because mechanics is very rigid.
It drives customer crazy every 2-3 months doors breaking down
and you repairing DA460 replacing potentiometer and dumper.
It also has cheap mains AC switch that in 3 out of 10 DA460's
stops conducting after first year of service.
DA460 is a nightmare.
As for Assa Abloy - it's parent of another company: Eff Eff.
Eff Eff makes electromagnets, fire escape systems etc. Their
Emergency Escape system is way oblsolete, software is very user unfriendly
(running on Windows 95), absolutely not interfaceable with any other
electromechanical devices. The design has not been improved since 1995.
It works only with magnets and Eff Eff endorses only use of their
most expensive magnets which are 2-3 times the price of standard ones.
Software and half of the documentation uses only German language.
02-05-2011, 07:06 PM #5