How many of you work for departments that take care of lost & found items?
How long do you hold onto the items?
What do you do with unclaimed things?
Do you actively try to find the owners?
in my downtown hotel we take care of lost & found. During the last downturn in the economy it probably saved our dayshift. (Most other hotels cut theirs).
Quebec law says that lost & found has to be kept for 60 days. We keep items for 90 days.
Unclaimed items are given to the person who found them.
Most hotels do not attempt to find the owner. Why? "Hello, Mrs. Smith, this is the XYZ Hotel in Montreal. We just want to let you know that we found your nighty you left in the room yesterday when you checked out. What? you did not come to Montreal with your husband....." See why?
How long do you hold onto the items?
What do you do with unclaimed things?
Do you actively try to find the owners?
in my downtown hotel we take care of lost & found. During the last downturn in the economy it probably saved our dayshift. (Most other hotels cut theirs).
Quebec law says that lost & found has to be kept for 60 days. We keep items for 90 days.
Unclaimed items are given to the person who found them.
Most hotels do not attempt to find the owner. Why? "Hello, Mrs. Smith, this is the XYZ Hotel in Montreal. We just want to let you know that we found your nighty you left in the room yesterday when you checked out. What? you did not come to Montreal with your husband....." See why?
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