How many of you work for departments that take care of lost & found items?
How long do you hold onto the items?
What do you do with unclaimed things?
Do you actively try to find the owners?
in my downtown hotel we take care of lost & found. During the last downturn in the economy it probably saved our dayshift. (Most other hotels cut theirs).
Quebec law says that lost & found has to be kept for 60 days. We keep items for 90 days.
Unclaimed items are given to the person who found them.
Most hotels do not attempt to find the owner. Why? "Hello, Mrs. Smith, this is the XYZ Hotel in Montreal. We just want to let you know that we found your nighty you left in the room yesterday when you checked out. What? you did not come to Montreal with your husband....." See why?
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Thread: Lost & Found
03-04-2009, 02:11 AM #1
Lost & FoundI enforce rules and regulations, not laws.
03-04-2009, 02:50 AM #2
A hosptial I once worked at kept the items for 90 days before they were destroyed. The itmes were places into white bags and logged into lost and found by an attendent. I wasnt around long enough to confirm this but I am told all the unclaimed bags were burnt in the hospital's incinerator since there was the potential for it to be a bio-hazzard.
At my current job we will attept to return the item if it is something like a drivers licence, credit card or cell phone. Items like clothing or generally untraceable items are kept in a locker for 2 weeks before being dropped off at the salvation army. Jewlery is kept in a safe in the office.
Unfortunately we dont get to keep the items we find.
03-04-2009, 07:24 AM #3
If it something that can be linked to the owner (i.e. cellphone, debit card) I email them personally. Otherwise I send a Mass-Mail to everyone describing the item. If no-one claims it with in a week or so it goes into one of several copy paper boxes, unless someone expresses an interest in it. Every year the employees hold a "yard sale" to raise money for charity. I set aside the newest box of items and sort through the rest. Anything sellable I put in the sale. I drop eyeglasses off at a Lion's Club box. Valuable items get logged in the daily report and turned into Human Resources. Cellphones that cannot be identified (no Subscriber Identity Module) get donated to Cellphones for Soldiers."A good deed’s like pissing yourself in dark pants. Warm feeling but no one notices." - Jacob Taylor
03-04-2009, 07:24 AM #4
My Security Dept. handles L&F for the hotel.
-Length of hold: 30 days for clothing, misc. items, toys, etc.
90 days for items of value like watches, jewelry, money, purses, wallets, electronics, IDs, etc.
-Unclaimed Items: unclaimed items are given to the person that found it in the first place; Security, housekeeping, etc. If that person is no longer with the company, it goes to the SO that filed the L&F paperwork. If he/she isn't available, it goes up for grabs.
IDs, passports, credit cards, etc. are all destroyed if not claimed.
Managers/Security Director will try to make contact with a guest if a L&F inquiry form was filed due to a loss and the item located. Otherwise, it's up to them to call and claim it."The only thing necessary for the triumph of evil is for good men to do nothing." - Edmund Burke
03-04-2009, 07:42 AM #5
Just a short note about found drivers licenses. Some states require that found drivers licenses must be turned over to law enforcement authorities within a certain time frame. I've seen some instances where the requirement was 72 hours. I would check the requirement for your state.Curtis Baillie, CSC
Retail Security Consultant/Expert Witness
03-04-2009, 08:18 AM #6
03-04-2009, 08:44 AM #7Senior Member
- Join Date
- Nov 2005
03-04-2009, 08:52 AM #8
Lost & Found is generally the top drawer of my desk. I keep most items for 90 days, then check with management. Usually they tell me to do what I want with it, so either I or the other officer claim it.That's a direct quote. Not word for word, but the gist of it.
03-04-2009, 09:43 AM #9Senior Member
- Join Date
- Mar 2007
03-04-2009, 10:05 AM #10
Where I used to work we would log all lost and found items into a binder listing the description of the item, who found it, where it was found, and when it was found. We would then tie a tag to the item and a assign it a number for tracking. Valuable items like wallets, cell phones, jewelery, credit cards, etc. would be locked up in a filing cabinent that only the supervisor had access to. If at all possible we would try to contact the owners of the lost and found items if contact info was available. We really had no timeframe on when to get rid of the items.