Welcome aboard, shifty, and well said.
Fitting room cases need to be handled very carefully, and with much professionalism towards any other customers that may be around. I have read more bad stops that occurred in fitting rooms than anywhere else in the store; but the majority of the largest stops I've seen (all but 2, in fact, of all the apprehensions over $1500 that I've either been involved in or oversaw) were also fitting room concealments. If you follow your steps--and your company policies--there's no reason why fitting rooms need to be a sink hole for merchandise.
Oh, and on a side note, I too have never had a fitting room apprehension not stand up (US, Mass & NH primarily), and that's with several hundred to the credit.
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Thread: Security loop holes.
03-06-2008, 06:31 PM #11"I don't do judgment. Just retrieval."
"The true triumph of reason is that it enables us to get along with those who do not possess it."
03-06-2008, 10:43 PM #12
Also, with our RLPM, DLPM & sometimes even the LPM it didn't matter that all the steps were still in affect when it came to fitting rooms. I know for a fact that there were a few times when the LPM gave the okay for an app on something like that, and even though everything turned out great guess who would get the reem job when the s**t hit the fan for even making a stop....Not the LPM but us, the LPA's
This had always been probably the biggest topic that we didn't agree on. It's unfortunate to because we lost several apps when suspects went inside the fitting rooms"Life In Every Breath"
03-06-2008, 10:54 PM #13Junior Member
- Join Date
- Mar 2008
I suppose this could be because fitting room cases can be tricky and the risk of making a bad stop is higher (because it requires 2 investigators and more steps), the company would rather avoid the liability and take the hit.
I hope this company would take more agressive prevention efforts in the fitting rooms, such as employing fitting room attendants and using locked and isolated fitting rooms.
03-06-2008, 11:36 PM #14
A blind eye is an understatement here I think.....
The issue of locked fitting rooms with attendants has always been discussed. However, the companies main arguement is that the cost of losing customers far more outways what they'll lose during the year in fitting room thefts...go figure!"Life In Every Breath"
03-07-2008, 12:27 AM #15
I was told during training that fitting room stops are against company policy, as well as bathroom stops. I found out later through talking to several other LPM's and LPA's that everyone does bathroom/fitting room stops, but you just need to be pretty damn sure. Find a tag or a package, and if you saw them select it, and it's gone you're usually going to be OK. I suspect my boss wanted to tell me that but was trying to teach me "by the book" or whatever and didn't. Kind of bums me out, I would have had a couple more apprehensions had I known.Top Flight
03-07-2008, 01:20 AM #16
It's a never ending battle keeping this department to follow procedure and I have to constantly reinforce the training they receive.
Just a thought... I really don't think that LEGITIMATE customers ever have issues with waiting a reasonable amount time for a staff member to let them in. In my store we try to make it a little more enjoyable than normal because we use an old cowbell to signal for customer assistance @ the fitting rooms. It also forces the clothing associates to be attentive to the sales floor which helps in two ways, first... they are less likely to be in the backstock stealing from their employer and second... it gives them a time for customer service that DOESN'T seem overly aggressive to the customer.
Last edited by Justice_Hound; 03-07-2008 at 01:27 AM.We sleep safe in our beds because rough men stand ready in the night to visit violence on those who would do us harm.
03-07-2008, 12:27 PM #17Senior Member
- Join Date
- May 2007
- Sacramento, CA
I must be the customer you hate. I hate to shop. I go in, get what I want and leave. If I have to wait more than thirty seconds for a changing room I'm outta there.
03-07-2008, 12:58 PM #18Curtis Baillie, CSC
Retail Security Consultant/Expert Witness
03-07-2008, 01:06 PM #19
It's true. Just think of all the apps that were lost due to this issue I know that we lost several during my time there so...
IMHO, yes I would've wanted to make those stops, but when it comes to being 100% sure that you know everything that's happened....then I'd rather be safe ya know
I agree that the LEGITIMATE customer(s) probably wouldn't mind either way as long as they know that we're doing our jobs. By that I mean the clothing associates taking care of them as well as LP's contributing also. Management had a rule where all fitting rooms were to be checked at least once every hour, maybe more if busy. But it usually didn't happen..."Life In Every Breath"
03-07-2008, 06:55 PM #20Senior Member
- Join Date
- Sep 2006
- WA State
How do you know if what the person had when they went in, wasn't something that already belonged to them?
How do you if the merchandise was and/or has been concealed?
How do you know where the merchandise was concealed?