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Thread: Wal-Mart APA

  1. #1

    Join Date
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    Default Wal-Mart APA

    So, I was just hired as the only APA at a Wal-Mart store in my area. I have not started training yet so i don't know all that much about what to expect. The store is known for having higher than average outside theft and I was told things would be pretty busy. My question is, is there anyone on here that is a current APA that could let me in on the policies, tips and tricks, etc? The salary APC that did my interviews said he is putting in for a new store being built in the area so it really could be just me pretty soon. Not gonna lie, I'm starting to get that feeling like I was just dropped off in a strange city and have to fend for myself... Any info on what the job is like would be great. PM me if you feel that your post might include sensitive information. I am only looking for basic, What it's like, info. The exact policies and procedures I'm sure will be explained to me a million times.
    Last edited by Izzy; 02-05-2008 at 07:58 PM. Reason: cuz curt said so

  2. #2
    Curtis Baillie's Avatar
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    Thumbs up Company Policies

    As a suggestion, I would not have an online discussion about any specific company's loss prevention polices and procedures. What I've seen so far is OK. Please keep it in general terms.

  3. #3

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    Thumbs up

    Agree with Curtis - you could be held liable for breach of company confidentiality.

    Don't worry it is all a learning process and it will take time - but don't be afraid to examine what is being told to you or given to you to read.

    Come to work in 1 piece and go home safe ...............
    "Keep your friends close and your enemies even closer" Sun Tzu

  4. #4

    Default

    Can you delete my post please. (and the quote)
    Top Flight

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  6. #6
    LPAjh9558's Avatar
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    Default

    Quote Originally Posted by NRM_Oz View Post
    Agree with Curtis - you could be held liable for breach of company confidentiality.

    Don't worry it is all a learning process and it will take time - but don't be afraid to examine what is being told to you or given to you to read.

    Come to work in 1 piece and go home safe ...............
    I definately agree...Take alot of notes as it's 1 huge learning experience The more you learn the better APA you'll be Keep a sharp eye out and be safe...Good luck!
    "Life In Every Breath"

  7. #7

    Default

    Learn as much as you can, you're going to have your hands full. Good luck and let us know how it goes.

  8. #8

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    Feb 2008
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    Default

    Hello all again,

    I thought I would stop by again and comment on how things are going. The training is still ongoing, but progressing smoothly. As I've heard before it has been a lot of reading for the actual "company training" part. The "real" training has been much more hands on and has been very interesting.

    At least for my company, the asset protection position takes a management/leadership role in the store, which I like a lot because with more responsibility I feel I really shine. I love the fact that I don't have to go to work in the same uniform every day, and I work WITH the store manager, not FOR him or the assistants.

    Everyone was right in that it has been a learning experience. I've tried my best to take in as much as possible and take a little from each person I train with. I have had the opportunity to travel to other stores in the area and work with a few guys who do my job there and each has had a different style and provided me with many ideas on how to best protect my company and lead my associates.

    A month ago I would have paired shoplifters with all kinds of negative stereotypes, but in that time I have learned there is no no way to tell a customer from a potential thief. You have to watch the merchandise. It never lies.

    I got my first apprehension today, and It was an experience I will never forget. A middle aged to older, Caucasian, female, tried to walk out of MY store with $380 worth of merchandise. I watched as she selected products from all areas of the store. I watched as she pulled old bags from her purse and sacked all of the items in her cart while standing in soft lines. I stood in line with her as she bought her cigarettes, but not ANY of the merchandise in her cart. She even turned and joked with me about being carded for the cigs while she was waiting. I was there when she realized her game wouldn't work, at least not at MY store anymore.And I was there when the officers read her her rights...

    Talk about getting the blood pumping. Well, Just wanted to leave an update. Later guys.

  9. #9
    LPAjh9558's Avatar
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    Default

    Glad to hear that everything is moving in a positive direction...training etc And congrats on the apprehension as well Bet the woman was just a little surprised
    "Life In Every Breath"

  10. #10

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    Thumbs up

    Congrats Izzy - yes the cover stories are amazing and I can tell you that S/L's come in all shapes, sizes, demographics, environments and incomes (yes the so called rich are dishonest customers often as well). There is no profile to say "THAT person is going to steal before they walk in - it goes by observation and mannerisms of what say a busy mum would do at 1700 - ie rush in and grab stuff before dinner, etc, rather than someone coming in and browsing for 30 minutes inside a 7/11, etc.

    Congrats, Izzy - $380.00 is a big bust and yes the old trick of using old bags is why 1 retailer had sales bags for those clearance times post Xmas, etc so we KNEW who was using bags for such practices (different colours). Sounds like you also have a good working environment working with the store SM and I also suggest you distance yourself from the general staff including going out after work and socialising apart from pleasantries. With around 1/2 of shrinkage in retail from internal theft (there is your next project to watch and learn mannerisms, etc). Get the word out that S/L's are not welcome in your store and you will see changes happen slowly.
    "Keep your friends close and your enemies even closer" Sun Tzu

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