Alarm panel titles/labels

[HotelSecurity]

In our building all our lift panic buttons are linked to an intercom system in the control room. When a lift gets stuck my instructions are to keep the occupants calm, contact the lift company & inform them that tere are people stuck in the lift.
Under no circumstances are my security officers allowed to force the lift doors open. The lift doors have a safety switch in them.
If you break it the lift could move while you are trying to get someone out. Apart from the fact that you could be charged for culpable homicide if you accidently kill someone trying to get them out, you do not want to see what a person looks like when he has been bisected by a lift.
I have an agreement with our lift company.
I we report that someone is stuck in a lift, them will respond within 20 minutes

For us North Americans. Lift = Elevator.

Are you sure about the safety switch? Here it is the opposite. If the doors are forced open the safety switch prevents the elevators from moving. That's it's function.

20 minutes! What if someone is panicing or having a health problem?

Here we are supposed to call the fire department. The problem with this is that they tend not to be gentle. Often they damage the elevator getting it opened.

Our procedures are to amke contact with the people inside & make sure they are ok. Someone stays in contact via the intercom. Maintenance tries to reset the elevator. 9 out of 10 times it fixes the problem. If the reset does not workthe elevator company is called. The people trapped are still monitored.

If anyone starts to panic or again has a health issue, the fire department is called.

[Warren14]

Are you sure about the safety switch? Here it is the opposite. If the doors are forced open the safety switch prevents the elevators from moving. That's its function.

When they revamped our lifts in 2007 I asked the construction manager from the lift company the same question.
He told me that the purpose of the safety switch is to prevent the elevator from moving when the doors are open.
If the switch had to break while the doors are forced open the elevators could move.
He further said that it is highly unlikely but it is possible.

20 minutes! What if someone is panicing or having a health problem?

20 minutes the maximum response time they are allowed, anything longer & I start making phone calls that their technicians don’t want me to make.
I once had a situation where a woman went into labour while the lift was stuck.
I went to the lift motor room & switched off the main power to the lift.
Knowing that the brakes had locked & the lift could not move as the power was off I then forced the doors open & removed her from the lift.
If someone is panicking I will assure that that everything is alright & a technician will be here soon, I then try to change the subject to get their mind off what is happening, if possible I try and get them to laugh as that usually breaks the tension

[HotelSecurity]

When they revamped our lifts in 2007 I asked the construction manager from the lift company the same question.
He told me that the purpose of the safety switch is to prevent the elevator from moving when the doors are open.
If the switch had to break while the doors are forced open the elevators could move.
He further said that it is highly unlikely but it is possible.

20 minutes the maximum response time they are allowed, anything longer & I start making phone calls that their technicians don’t want me to make.
I once had a situation where a woman went into labour while the lift was stuck.
I went to the lift motor room & switched off the main power to the lift.
Knowing that the brakes had locked & the lift could not move as the power was off I then forced the doors open & removed her from the lift.
If someone is panicking I will assure that that everything is alright & a technician will be here soon, I then try to change the subject to get their mind off what is happening, if possible I try and get them to laugh as that usually breaks the tension

You took a big chace. What is your reluctance in calling the fire service? I never checked if it is an actual law but here firefighters have told me we HAVE to call them when someone is stuck in an elevator, besides nowadays almost everyone has a cell phone & they often call 9-1-1 themselves from inside the elevator.

[FireEMSPolice]

I 've fired ADT and cancelled so many of their contracts I couldn't count them on two hands. In my opinion, they are absolutely terrible. I was inclined to go with smaller outfits and every time ADT would buy them up and expect me to continue with them.

At the mall job, the alarm was ADT. However, they inherited it from someone else. Just before I left, the cancelled ADT and gave the job to another company who subbed out alarm monitoring.

At my current job, since its a government account, the 9-1-1 monitors the alarms and will dispatch the appropriate resources (police and fire). If its during the day, they will call over the radio to have a Security Officer or LEO verify whats happening.

I usually like to mark something near the contacts so it matches the panel so when one person shows up, they know they are at the right spot.

For example:

Alarm Panel will read: 32 MAIL ROOM EXT

the "32" is the point/zone number and the "MAIL ROOM EXT" says the zone/area is the exterior door of the mail room.

Near the door contact, I will simply mark "32" on the door or door frame.

[FireEMSPolice]

In our building all our lift panic buttons are linked to an intercom system in the control room. When a lift gets stuck my instructions are to keep the occupants calm, contact the lift company & inform them that tere are people stuck in the lift.
Under no circumstances are my security officers allowed to force the lift doors open. The lift doors have a safety switch in them.
If you break it the lift could move while you are trying to get someone out. Apart from the fact that you could be charged for culpable homicide if you accidently kill someone trying to get them out, you do not want to see what a person looks like when he has been bisected by a lift.
I have an agreement with our lift company.
I we report that someone is stuck in a lift, them will respond within 20 minutes

20 minutes?!? Insane!

We will automatically get the fire department dispatched. We will also get building maintenance and we keep an elevator key on post. Usually, switching the elevator off and back on after 30 seconds will reset it and get it operational. If we were able to free the occupants prior to the FD's arrival, they get cancelled.

Where I used to work, if someone were injured on the elevator (getting childrens fingers pinched were common), we would place it out of service and make a service call. This is VERY expensive when parents are not paying attention.

[FireEMSPolice]

Yes, I agree with all the posts. Our most recent problem was a person trapped in the elevator - there is a 'help' button that goes to the same alarm center as our fire alarms. While some of our buildings have similar names, each one has a specific number, which I always verify.

Doesn't help if the alarm co. has them bass akwards. Doesn't make me look good when I arrive and say, "Oh, sorry for the delay, we got sent to the wrong building." We've asked them to correct this at least twice.

I found at my former mall that the elevators were mislabeled as far as the automated message. What happens is once you pick up the emergency phone, it would ring in to our dispatch center. Once it was answered, you would hear an automated message such as "Emergency in freight elevator # 7" and it would repeat a second time before the line would open up to communicate with the passenger(s). Problem is, Freight Elevator # 7 would really be Freight Elevator # 5 so the recordings were messed up. Then, some phones were inoperable. I dont know if they were ever fixed.

[Warren14]

You took a big chace. What is your reluctance in calling the fire service? I never checked if it is an actual law but here firefighters have told me we HAVE to call them when someone is stuck in an elevator, besides nowadays almost everyone has a cell phone & they often call 9-1-1 themselves from inside the elevator.

20 minutes?!? Insane!

We will automatically get the fire department dispatched. We will also get building maintenance and we keep an elevator key on post. Usually, switching the elevator off and back on after 30 seconds will reset it and get it operational. If we were able to free the occupants prior to the FD's arrival, they get cancelled.

In South Africa the citizens have lost faith in the emergency services. In Johannesburg you have got mini taxis that grid lock the roads, not even emergency vehicles can get through. If you can drive 2 kilometres in 20 minutes during Peak hour traffic in Jo’burg CBD then you are good. It is usually faster to walk. Otis usually has a vehicle in JHB & their normal response time is about 5 min if it is not peak hour i.e between 10h00 & 15h00. I have never heard of the fire department responding to a stuck elevator in this country.
When it comes to making an arrest I usually write out all the statements & take the suspect down to the police station myself. It is usually a lot quicker than waiting for the police to arrive & a lot easier than trying to explain to them if they can’t talk English properly.

[HotelSecurity]

In South Africa the citizens have lost faith in the emergency services. In JohanneWhen it comes to making an arrest I usually write out all the statements & take the suspect down to the police station myself. It is usually a lot quicker than waiting for the police to arrive & a lot easier than trying to explain to them if they can’t talk English properly.

A lot of Police Officers in Montreal don't speak English either. The solution, probably opposite of yours since English is the minority language here, is that I had to learn French.

[Warren14]

I first wanted to write this article out but then I wasn't sure that you belive it so I posted the clipping from the Star News paper.
Enjoy

[HotelSecurity]

I first wanted to write this article out but then I wasn't sure that you belive it so I posted the clipping from the Star News paper.
Enjoy
Attachment 1771

I saw that joke about 5 years ago